Beach Bolthole 2

Nothing, we couldn’t get into the property

Booking: • No one was present at the property to hand over the keys. • No response to phone calls or messages – complete lack of communication. • We lost the money paid for the booking. • My disabled mother was left waiting in pain without accommodation. • We were forced to urgently find another place to stay. • Had to spend an extra £250 unexpectedly. • The whole situation caused stress, inconvenience, and ruined part of our trip. • Felt like a scam – completely untrustworthy.

Absolutely nothing, reviews speak volumes for the Bolthole

Arrived at the property after difficulty as photos of building aren’t up to date. Tried to open key safe with code provided, didn’t work. Called host numerous times straight to voicemail (no answer), waited 2 hours outside the property hoping to get while being threatened by neighbours at the property. Was on hold to booking.com to ‘contact the host’ after I told them numerous times the number doesn’t work for them to tell us we ‘have to wait an additional 45mins for the host to contact them before they can do anything about it’. 2 hours 45 mins down the line back on the phone to booking.com with nowhere to stay in the exact position we knew we was in over 2 hours ago. And was told that I can find myself alternative accommodation, not sure why it then falls back on me the person booking it to solve the issue of them listing properties by dodgy hosts who clearly don’t provide the accommodation listed. Looking at reviews before hand there was multiple examples of this exact situation but I thought give it the benefit of the doubt a well run service like booking.com won’t still be listing properties that don’t provide the service they’re listing … And the worst thing about it all is I can go on the website and still book it now. Speaks volumes. Beach club was decent though and taking a closer look at photos of the property I think I’d rather have slept in the car

Need refund as thus booking couldnt be completed. Property was already occupied

Nothing

We booked the hotel . When we go te do check in no one answers the contact number was unavailable. We stay 3 hours outside with 5 years old kid .

Nothing. Couldn't get into the property as the host did not respond to any messages and didn't show up.

Everything. Our whole trip was a disaster because of the host and Booking.con. Before the trip we contacted Booking.con as we were concerned that the host was not contacting us and we did not know how to get into the property. The day before we were due to arrive, because we still had not heard anything, we requested that Booking.con cancel this and provide alternative accommodation. Booking.con would only cancel if we booked alternative accommodation and offered us an extra £50 towards it. By this time no suitable accommodation was available so we asked to cancel the whole thing and get a refund. Booking.con refused and insisted that we turn up at the property at book-in time or we would not get any refund. Booking.con promised that if the property was not available when we arrived they would sort alternative accommodation regardless of cost. On the day we arrived, still with no messages from the host, and the host did not turn up. Booking.con were not able to honour the agreement for alternative accommodation as there were no properties available so we had to get trains home. The whole wasted weekend has cost us £500 in addition to the booking. Booking.con have offered £50 in compensation!!!! BE WARNED... DO NOT BOOK THIS ACCOMMODATION... IT IS TOTALLY BOGUS.

The location was good

I paid a security deposit which is yet to be returned to me as promised.

No broom or hoover. No batteries in TV remote control