3BR Premium Downtown Apartment with Office & Gym

The apartment was exactly how it was described on the site. We enjoyed the location and it was easy to get to. The kitchen had everything we needed. I really enjoyed the hand soap instead of soap bars. The office space was amazing and also served as another room if anyone just needed time to themselves.

The bed was a bit squeaky but it was still comfortable

Locatuon

Location was perfect, walking distance to everything we needed Apartment was everything we needed. Would definitely recommend and definitely stay again Hosts were amazing, any question we had they were there to help and quick responses

I don’t even know where to start.. I’ve tried contacting the property 3 times myself and through my “Booking Genius” customer service twice 3 days BEFORE my booking. They just refuse to answer calls. I simply needed to change my check in time due to flight delay. No one responded. They only did (through text messages only) when it came to doing my “verification process”. Their portal didn’t work and they asked me to email them a copy of my ID and “a selfie” (totally insecure personal information sharing). Also they asked me to send them a $500 deposit through a Stripe set up payment request, which I still haven’t seen refunded yet, 2 days after check out. The place itself wasn’t bad, but it gave me a very off feeling once I stepped into the apartment, may be just a personal perception but I felt very uncomfortable during my whole stay there. It’s a nice apartment set up, but very poorly taken care of - laundry closet is full of mould, and the boiler room or technical closet whatever that closet that controls the temperatures setting in the apartment is, looks like it hadn’t been looked at in a century. Weird smell, and just an overall bad bad vibe. The check in process is ridiculously complicated (you get an email code for building entrance and a text message for room code and there is absolutely no suggestion on parking or which building entrance to use, there’s at least 2 of them and that code does not work on both). Very, very poor customer service, I am genuinely surprised they still have clients considering the complete and utter lack of care and respect for their customers. I asked them to give me a call back 3 times and they just ignored that and kept texting me back requesting various personal info and extra money basically. All in all, wouldn’t recommend this place to my worst enemy.

99% of everything I was expecting

The location was great. easy walking to the convention center. Plenty of restaurants, grocery and CVS 2 blocks away.

beds were acceptable but could be better and have a headboard.

Ease of Accessibility. Matching up to photos on the website.

N/A

The apartment was beautiful, with a beautiful view of the City

On one side of the apartment (right), an electrical breaker tripped every day we were there, so there’s an unsafe wire connection somewhere. The sliding glass door in the living room was dirty, there was a bottle cap on the kitchen floor, and the plates in the cabinet were wet. In the bedrooms, there was insufficient space or furniture on which to place even our overnight bags. The bathroom towels and washcloths had to be found in the linen closets. They were not hung on the towel bars or placed within sight