Mossaz - Empire City, Petaling Jaya by Homebrickz

Good location

House keeping not attended for 4 days.

The view. I could not stay longer.

I am writing to express my deep dissatisfaction with the condition of the property upon check-in. The room was in an unacceptable state—there was a strong unpleasant odor from the bed, hair on the floor, and visible dust throughout the space. The kitchen equipment was also dirty and clearly had not been cleaned. Despite checking in at 3:00 PM, a cleaner was not sent until 10:30 PM, which caused significant inconvenience after a long day of travel. This level of service is completely unacceptable and far below basic hospitality standards.

the floor is super clean

the table on the side is too small to put our stuffs

Nothing.

The environment atmosphere there is not like what they show on social media. Just feel like something wrong. And this place is hard to find, even parking also.

Nice unit to stay. Had very good experiance. Instruction was friendly not confusing. The unit was well maintained with pleasant interior design. It was clean and i didnt smell any odor anywhere. I will forsure will come again if needed in future. will recommand to others as well. Thank u for the good service.🙂

Nothing i like. I have stayed in Mossaz for more than 4 times under different operator and this is the worse operator. I really like mossaz apartment, it convenient and berbaloi but choose the operator correctly. Homebricks is certainly not one of the good operator and so far the worse operator i have experienced in life.

The staff was rude, they didnt send check in instruction even after 3pm, didnt picked up calls, i get to enter the hs at 3.55 pm. It smells cigarettes, the towels was wet though nicely folded on the bed, the bedsheet had stained. When i complained to owner, owner keeps saying they already cleaned the hs. After lots of arguments owner said they will send cleaner but cleaner are coming from semenyih. When i asked for another hs since they said they have a lots of units to handle thats why late responding to my request, they said have only 1 unit. I asked to cancel booking but they refused. Keep saying cleaner is on the way naik motor from semenyih. Then they asked me to go downstairs picked up bedsheet and towels ourself. When i refused, they asked me to go downstairs bring the cleaner up. From 4.30 until 7pm cleaner still didnt arrived. I asked them to refund my deposit including payment i made on booking.com so i can find another place to stay. They asked me to cancel on booking and asked for waiver fee. But they didnt approved. Anyway i left the hs and go home that very night. Its very dissappointing.