Stylish City Escape near Cavern Quarter sleeps 4

Absolute disgrace, was never told once that they cancelled my booking, messaged them multiple times and tried to ring the property but nothing was said

The property was substituted at the last minute. I do realise it was a very busy weekend in Liverpool and if indeed the property I had booked was actually out of action, I am very grateful that at least an alternative was found. To be 100% fair, I ended up paying £350 for a backpacker style hostel, however I did have non amendable events booked so without this alternative, I would have been inconvenienced much more so than was actually the case. So the review should not be taken as a literal review of this specific accommodation, but as a fair overall review of being swapped to a low quality hostel room with such short notice. Honestly, if it was for genuine reasons then I am grateful. Equally it was done for financial benefit I would find that not acceptable so I have to take it on trust that this was not the case.

The exchanged property was effectively a low quality hostel, whereas I had hoped for a decent apartment, however again, please only take This as a view based on these parameters not the actual property listed, as we never saw this.

If only I know into what nightmare this visit gonna turn-out…photos attached are from the minute I entered so there will be no further comment..PS host, please be so kind to refund as this becomes a joke

Only stayed 1 night so never spent much time in the room but everything was absolutely fine

Perfect location near the shops couple of mins walk to central station. View of the city. Nice modern apartment on 6th floor. Projector with netflix was great to have as I was with my 2 children and we didn't stay out late. Very clear check in instructions.

Metal very hard bed very creaky that wakes you up if you turn over.. Sofa bed is very narrow and hard my 13 year old son slept on it. Only 2 towels for 3 of us. Manager said cleaner will drop another one off but they didn't. Full kitchen but no tablespoons. 1 teaspoon and x2 forks/knives Projector screen is very tatty and creased but we did really appreciate having netflix.

Could not have asked for a more central or convenient location. This was perfect for a night's stay (we only needed one night). Detailed instructions were clear and accurate and we had great communication with the host. It was also very quiet. There is a lift to the 6th floor, where our flat was located. The flat is quite small and functional but fine for a few nights. Huge window with view over the city. TV and a projector with access to the usual suite of on-demand entertainment. A few key items were missing (see comments below) but overall I would be happy to return.

The spare/sofa bed was very difficult to open and in the end we gave up and our son slept directly on the sofa without the pullout bit. Very surprised there was no shampoo, shower gel or hairdryer provided. There were cleaning products and antibacterial handsoap, and there was a kettle, a toaster and even teabags, but no coffee machine or anything at all to make coffee (not even a plunger) which was surprising. There was no dishcloth to dry cups/dishes and no paper towel/kitchen roll. I would expect all of these to be provided as standard in any commercial self-catered accommodation.

Location ideal. Easy access with numbers provided in ample time. Room size satisfactory Projector View of city New towels provided

The room was filthy. The hot water went off and communication from number provided was slow. No mirrors except in bathroom Had to buy a hairdryer and use extension to use it in the bathroom. Cooker was filthy so couldn't use it. Bed creeked and mattress hard. Lumpy flat pillows. Dirty laundry left in room wet cleaning cloth smelling of foist Tv didn't work , no remote. Projector screen creased Stains on the ceiling Small portable radiator for heating Entrance to apartment block in dark lane. manager instructed us to sort out water issue didn't send anyone to help or ask if problem rectified. Cleaning offered day before leaving ( Thursday) Advised of the filthy room on day of arrival ( Monday). -i

Located very conveniently in central Liverpool with all major shops, restaurants and transport nearby. Firm but comfortable bed, nice towels and a decent view from the 6th floor.

No hot water on arrival so I called Michael the owner to have it sorted. He wasnt able to call me back because I didn't have a UK number. The boiler had been turned off prior to my arrival and wasn't turned back on until the following day. Despite having a kitchen there was not a single piece of cutlery. Not even a teaspoon. Just screws and loose items mashed into the cupboard with a spatula. Michael brought a set the following day when he turned on the hot water. He was kind enough to accept my request for a late check-out free of charge. However... This clearly wasn't communicated to the cleaner who barged in while I was still occupying the studio. The dust under the bed could do with vacuuming and the lampshade in the hallway doesn't need to be there as the bathroom door can't be fully opened as it crashes into the shade.