Extended Stay America Select Suites - Charlotte - Tyvola Rd

Tatyana's customer service was excellent 👍

The television goes out

Great staff

no coffee maker or coffee no shampoo no conditioner. 1 tiny bar of soap a studio apartment that has nor a single pot or pan; glass, cup, or bowl. what’s the point of having a cooktop, fridge; and microwave when there is nothing else there. I could have gotten a hotel room with a coffee maker and free breakfast for cheaper Overall, this was a terrible experience.

They did not offer breakfast and held 150 dollar deposit

It was cheap (for a very obvious reason once you enter the room), water in the room got hot quickly & remained hot, good powered A/C unit in the room

Staff was not friendly & they don’t open the reception desk until 11am (check out time), there was never a manager on the premises, they no longer serve breakfast despite it being advertised on the booking, a lot of wear & tear in our bathroom, the kitchen in the room had NOTHING (pots/pans, plates/bowls, utensils) & we didn’t know you had to separately BUY them as a packages ($40 for pots/pans, $20 for eating utensils & plates) through Extended Stay because it is only advertised at the front desk & the official Extended Stay America website (not mention anywhere on the booking).

Price & convenience

1.Checked in at 1030 pm (stuck in traffic jam on 77 in VA) & lobby was closed. Said to use lobby phone to call staff. It's in vestibule. Neither I nor 2 other guests saw a phone. 2. Handicapped room depressingly gray. Liven it up w bright colors using pictures or stick-on flowers 💐. On the walls 3. No coffee in the lobby. A small touch would make a BIG difference

Was not what I expected