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8.7 / 10 Guest Rating

Naj Kiin- Aldea Zama by Casago

Naj kiin, Tulum, mx

Naj Kiin- Aldea Zama by Casago - main view

About the Property

Luxurious Accommodation with Stunning Views

Naj Kiin- Aldea Zama Tulum by Casago offers a luxurious stay in the heart of Tulum. The property boasts a pool with picturesque views and a dedicated concierge service for all your needs.

Modern Amenities for Comfort

The spacious apartment features 2 bedrooms, 2 bathrooms, a fully equipped kitchen, and a balcony overlooking lush gardens. With air conditioning, flat-screen TV, and free WiFi, every detail is designed for your comfort.

Convenient Location for Exploring

Located near Tulum's top attractions, including Tulum Archeological Site and Parque Nacional Tulum, this property offers easy access to sightseeing tours. Discover the beauty of Tulum while enjoying a relaxing stay at Naj Kiin- Aldea Zama Tulum by Casago.

Book now for an unforgettable experience at our luxurious retreat!

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Non-smoking throughout
Street parking

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Please be aware that the electricity fee is not included in reservations for stays exceeding 28 nights. A deposit will be collected upon arrival. To confirm your reservation, a deposit equivalent to the first night's stay is required. The remaining balance can be settled upon arrival with our concierge team.This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.7
Excellent14 verified reviews
AI Summary

Guests highly rate the large kitchen and frequently praise the quiet area.

Categories

Cleanliness7.6
Service9.1
Location9.1
Room Quality9.1
Amenities8.6
Value for Money8.6
Food and Beverage8.6
Overall Experience8.8

Select topics to read reviews

K
KristinaatAT
Verified booking
extended_group
Standard Room
Stayed in Mar 9, 2026

"Exceptional"

10.0
Helpful?
E
EwaplPL
Verified booking
extended_group
Standard Room
Stayed in Mar 6, 2026

"Super apartament - drugiego takiego nie znajdziecie"

10.0

Duża kuchnia z wyspą Łazienka w każdej sypialni Wolne miejsca parkingowe Spokojna okolica Klimatyzacja w każdym pokoju 3 tarasy Łatwy checkin

Za mało papieru toaletowego - Pani powiedziała ze standardem są dwie rolki na tydzień - uważam że to za mało Brak worków na śmieci Słabe ciśnienie wody - trudno było umyć włosy

Helpful?
M
massimilianoitIT
Verified booking
extended_group
Standard Room
Stayed in Aug 22, 2025

"Exceptional"

10.0
Helpful?
L
LaddusUS
Verified booking
group
Standard Room
Stayed in May 8, 2025

"The place was nice and clean but area nothing close and too dark at night"

7.0

It was nice and clean

The location too dark surrounding area at night

Helpful?
A
AndreasdeDE
Verified booking
with friends
Standard Room
Stayed in Mar 17, 2025

"Superb"

9.0
Helpful?
V
VictoriaplPL
Verified booking
with friends
Standard Room
Stayed in Mar 10, 2025

"Bad"

1.0

Our stay in this apartment was unfortunately filled with multiple issues that made it very frustrating and uncomfortable. While the apartment itself is beautifully designed and in a great location, the experience was far from pleasant due to serious maintenance and service problems. No Electricity on the first day, making it impossible to settle in properly. No Water the next day, adding to the inconvenience. No Hot Water the following day, making showers unbearable. Flooding ( the whole kitchen) & Electrical Short Circuit led to my charger and iPhone port being damaged beyond repair. The agency promised to send me a replacement charger but later completely stopped responding to my messages. Broken & Unsafe Appliances – the toaster was half-burned, which felt like a fire hazard. Lack of Basic Information – No guidebook with instructions on things like where to dispose of trash or which coffee capsules to use. Terrible Check-in & Check-out Experience – We were checked in by one person and checked out by another, who was rude and unhelpful. No Accountability – The agency refused to take responsibility for changing our apartment after the flooding or for the damage to my iPhone and charger. Poor Maintenance – Peeling plaster from the walls and a terribly smelly air conditioning unit, likely due to mold and moisture. Despite the beautiful design and central location, the lack of basic functionality and complete disregard from the management made this stay highly disappointing. I would not recommend this place unless serious improvements are made to maintenance and customer service.

Helpful?
V
VishalgbGB
Verified booking
family with young children
Standard Room
Stayed in Jan 16, 2025

"Lovely apartment, great location and would def recommend it"

8.0

Location and apartment were great, lots of space, big beds and bathrooms Safe neighbourhood, shops were close by and thankfully we had a car to get around to bigger places Great looking apartment and no noise from neighbours etc, so very nice overall

Rep didnt come to see us, was slow to reply on messages The apartment was generally very clean, but really needs a deep clean of things like the bed frame, light fixtures and wall art (dust all over it), the dining table had spider webs in the wood cracks (though the table itself is lovely) and there are bug marks on the walls that were squashed, which my kids kept worrying they were alive.

Helpful?
E
EgonslvLV
Verified booking
young couple
Standard Room
Stayed in Aug 31, 2024

"Very good"

8.0
Helpful?
M
MichalnlNL
Verified booking
solo traveller
Standard Room
Stayed in Aug 18, 2024

"Overall, I enjoyed my stay and would come back."

8.0

The quality of the apartment was excellent. The AC was solid and quiet. Loved the design of the apartment, attention to details. Internet was very fast. Beds were comfortable. I loved the fact that there's a yoga mat.

Bathrooms looked nice, but the design was a little lacking compared to the apartment overall. In the bigger one that I used, the shower was not working properly. Pillows were a little too bulky for me to be comfortable. Bar stools were designed for short people - not comfortable for someone taller like me. Lastly, this is not the fault of the apartment owner, but electricity was out for 3 hours before my checkout which had caused some complications. But these things often happen in Tulum no matter where one stays.

Helpful?
V
VladimirczCZ
Verified booking
family with young children
Standard Room
Stayed in Jul 9, 2024

"Family stay in Tulum (newly constructed location)"

8.0

The apartment is spacious with two bedrooms and a central room. It is well equipped, including a washing machine and dryer. The overall design impressed us very pleasantly. Right next to the apartment is a shared pool, great access. The staff was helpful and kept us informed on topics that may affect us. In our case, a planned power outage in town or an approaching hurricane.

On arrival we put down a deposit of 200 USD. On departure, we were informed that one glass worth 5 USD was missing - the amount was taken from the deposit. I'm sure we didn't break any.

Helpful?
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