Naj Kiin- Aldea Zama by Casago

Duża kuchnia z wyspą Łazienka w każdej sypialni Wolne miejsca parkingowe Spokojna okolica Klimatyzacja w każdym pokoju 3 tarasy Łatwy checkin

Za mało papieru toaletowego - Pani powiedziała ze standardem są dwie rolki na tydzień - uważam że to za mało Brak worków na śmieci Słabe ciśnienie wody - trudno było umyć włosy

It was nice and clean

The location too dark surrounding area at night

Our stay in this apartment was unfortunately filled with multiple issues that made it very frustrating and uncomfortable. While the apartment itself is beautifully designed and in a great location, the experience was far from pleasant due to serious maintenance and service problems. No Electricity on the first day, making it impossible to settle in properly. No Water the next day, adding to the inconvenience. No Hot Water the following day, making showers unbearable. Flooding ( the whole kitchen) & Electrical Short Circuit led to my charger and iPhone port being damaged beyond repair. The agency promised to send me a replacement charger but later completely stopped responding to my messages. Broken & Unsafe Appliances – the toaster was half-burned, which felt like a fire hazard. Lack of Basic Information – No guidebook with instructions on things like where to dispose of trash or which coffee capsules to use. Terrible Check-in & Check-out Experience – We were checked in by one person and checked out by another, who was rude and unhelpful. No Accountability – The agency refused to take responsibility for changing our apartment after the flooding or for the damage to my iPhone and charger. Poor Maintenance – Peeling plaster from the walls and a terribly smelly air conditioning unit, likely due to mold and moisture. Despite the beautiful design and central location, the lack of basic functionality and complete disregard from the management made this stay highly disappointing. I would not recommend this place unless serious improvements are made to maintenance and customer service.

Location and apartment were great, lots of space, big beds and bathrooms Safe neighbourhood, shops were close by and thankfully we had a car to get around to bigger places Great looking apartment and no noise from neighbours etc, so very nice overall

Rep didnt come to see us, was slow to reply on messages The apartment was generally very clean, but really needs a deep clean of things like the bed frame, light fixtures and wall art (dust all over it), the dining table had spider webs in the wood cracks (though the table itself is lovely) and there are bug marks on the walls that were squashed, which my kids kept worrying they were alive.

The quality of the apartment was excellent. The AC was solid and quiet. Loved the design of the apartment, attention to details. Internet was very fast. Beds were comfortable. I loved the fact that there's a yoga mat.

Bathrooms looked nice, but the design was a little lacking compared to the apartment overall. In the bigger one that I used, the shower was not working properly. Pillows were a little too bulky for me to be comfortable. Bar stools were designed for short people - not comfortable for someone taller like me. Lastly, this is not the fault of the apartment owner, but electricity was out for 3 hours before my checkout which had caused some complications. But these things often happen in Tulum no matter where one stays.

The apartment is spacious with two bedrooms and a central room. It is well equipped, including a washing machine and dryer. The overall design impressed us very pleasantly. Right next to the apartment is a shared pool, great access. The staff was helpful and kept us informed on topics that may affect us. In our case, a planned power outage in town or an approaching hurricane.

On arrival we put down a deposit of 200 USD. On departure, we were informed that one glass worth 5 USD was missing - the amount was taken from the deposit. I'm sure we didn't break any.