WoodSpring Suites Austin South Central I-35

For the price, it was a good deal. Comfortable, easy, quite & clean. Obviously location was a big factor. Also, receptionist did her best to accommodate my request. That alone is greatly appreciated.

Parking lot was a bit sketchy but, I'm a big boy. Just add some lighting & it'll be a huge improvement.

Die Unterkunft ist gut gelegen, wenn man das Formel 1 Rennen besuchen möchte, auch die Innenstadt ist nicht weit entfernt.

Der Fahrstuhl hat an einigen Tagen nicht funktioniert.

Room was clean and for an overnight stay it was ok.

Very upsetting that my manager called to make sure all charges were charged to CC that the reservations were made with and then when checking out being told they couldn't do that. Had to use personal CC

The staff was real nice and helpful. When I came in the room it was really clean.

That I had to come to the front desk to let visitors in or let delivery driver for fast food come in.

The front desk clerk, Rebecca was amazing! She always went above and beyond. The staff is very good. The location was good for my visit.

I stayed at WoodSpring Suites in 2019 and it was a nice experience. Clean, quiet rooms, attentive desk staff, and features of the room performed as they should. This is why I booked it again for my 10 day stay in September. Sad to say the property has declined. First, the elevator has been out of order for at least a month prior to my stay. The desk clerk Rebecca apologized and I understood that parts haven't been available. There was very loud traffic from the highway that filled the room, even through the night, so no sound-proof windows. I went to the front desk after my first night explaining the situation to see if I could get a different room. The desk clerk said they were booked. I called a few hours later as instructed, and they explained what I could do later do to see if one becomes available. One night, the fire alarm went off around 2am. It was later discovered that someone pulled the alarm. I noticed there are cameras in the hallways and I hope whomever pulled the alarm was dealt with. The water pressure in the room was poor, and overall, the room needs a refresh. Holes in chairs, chipped paint, dirty walls, fixtures not affixed and my door didn't always lock when leaving the room. I would check the handle and the door would sometimes open, when it should ALWAYS lock. One day it didn't lock at all. This was a big problem as I was on my way out for a non-refundable city tour. Thankfully, Rebecca was at the front desk. She escorted me back to my room and tried to fix the lock. When it didn't work, she finally booked me into another room after my 4th night. Sadly, I had to rush to remove my belongings, which put a big time-crunch on arriving at the tour. Rebecca is a trooper and works hard to make sure guests are attended to. I left some things in the room during the switch and she returned them to me the next time I saw her. She even came out in her PJs to rectify the fire alarm.

At first everything but then we were kicked out on the 18th because it said smoking on your app for handicapped room's all other staff were great except for 1 fatass lazy worker named star if even her real name called the cops on us because we weren't out withen the hour she could see my roommate is disabled in a wheelchair then she changed the leave date from the 19th to the 22nd then charged bith of our cards 248.00 each that is a violation with ADA LAW'S you cannot overcharge someone by changing the date's of leaving look at your app our check out was the 19th I would like to get a hold of wyndom because the only charge should have been a 250 fine my roommate almost broke his neck in the shower when he fail caused 1 of the grab bars wernt even attached to the wall can't wait to fike in court we were never given there privacy notice there were no signs in the room or in the door that said no smoking so I guess we Will resolve this in civil court.

The clerk named C Star whi deliberately overcharged. Us more than just changing the dates which is illegal as hell look it up I showed her your app were it says smoking for accommodated handi cap rooms