Katra Marriott Resort & Spa

Serene surroundings, large open space, excellent view of illuminated track of the Maa Vaishnodevi Mountains

Courteous staff

All good

The property was absolutely gorgeous. The hotel was so clean it sparkled and the views were positively stunning.

I was traveling with my disabled mother, and after a long and tiring day at Vaishno Devi, I wanted her to have a head, neck, shoulder, and back massage so that she didn’t wake up stiff and rigid the next day. She’s a 2x stroke patient so she has a lot of toning and rigidity as it is, however we arrived at the hotel from our darshans only to learn that the spa was not only across the property but also not wheelchair accessible. The massage was absolutely vital for her to not be in pain the next day, so we painstakingly brought her down two flights of stairs, flanked by two people, one slow step at a time. The masseuse, Usha, was incredible, but shame on them for having an inaccessible spa. Next, and worst, on the list of offenses was that we didn’t have a single restful night’s sleep on either of the two nights we were there. The first night at around 2:30am some man keyed into our room! Luckily I had the bolt lock on and he wasn’t able to fully open the door, but I sleep partially in the nude and it’s horrifying to think that he could’ve just strolled in. He then spent the next 20 minutes after being dismissed by us arguing with the neighboring room about whether their room was his or not. I felt like he was drunk?! But either way, the front desk staff gave some our room access - UNACCEPTABLE. The second night, unbeknownst to us since we were not notified, there was a wedding occurring on the lawn right in front of our room. The entire room shook until midnight and my mother was disturbed and confused by the sounds the entire evening. The buffet meals were completely mediocre. Largely tasteless with minimal variety. The kitchen staff, aside from one or two men who looked like managers that were very accommodating, were also miserable and unhelpful.

Nothing

Everything was terrible. Worst hotel...service 0...

Marriot hotel and spa in Katra is amazing. The service as soon as we arrived was perfect and they accommodated some changes to our room. I must give a special mention to the food and the restaurant team. Vishal and all the chefs made such a wonderful buffet selection and the waiting staff were also great. I would recommend this as a place to stay especially if you are visiting Vaishno Devi. Thank you for a lovely stay

Poor hospitality. Poor food spread and food quality. Not value for money at all. Guess one of the worst Marriott in India. I will never recommend this property to any single person.

Most of the time we were not there because if the Farshan

-House keeping - The Lady Duty Manager - Kids play area not properly operational more than half of the games were not working as per staff kids didn't enjoy. - Tried to speak to GM but no one arranged after several requests to Duty Manager and staff. - Service is poor. - Buffet items are so compromised in Dinner being a 5 star property. - we extended our stay and after darshan they did not clean the room after giving information to the desk.

Nothing to dislike just there should be a few toys for infants at Restaurant. REST EVERYTHING IS SUPER NICE STAFF IS EXCELLENT BEAUTIFUL LOCATION AND PROPERTY. Vikas at restaurant is super sweet

The calmness and stillness of the site is worth every penny. The staff was courteous and very helpful. There was no rush of check out. We had our cab at 3 am after Mata darshan. Loved every bit of our stay here.We were given free pick up and drop from hotel to the start of the trek.The whole team is amazing . The relaxation that we needed after 32 kms of trekking in 10 hours was very well taken care of .