Spacious Apartment Leeds City Centre - Sleeps 2 Guests

Apartment was great, location was central, communication was good.

The building itself is a bit of a maze but once we found the apartment it was fine.

Host was excellent. Really clear guidance on how to find the property and collect the keys and find the flat. She sent a message the following morning to check I was happy with everything Location was excellent, close to the centre and bars and restaurants but was still quiet in the evening. Property was very clean with excellent facilities and had everything needed (and more)

Nothing. Was really happy with the stay

The property was exactly as pictured and well located.

When we arrived on Friday, the key safe had been removed so we were only able to get into the flat after the property manager opened it using the master key. The property manager also explained that he had messaged the host about this issue several times and she had failed to respond. We were without a key until 10 am Saturday morning when the host knocked on our door. Disappointingly, she lied and said that she had not been made aware of the key safe issue when we had heard a different story from the property manager. When confronted with this, she had nothing to say. The host then showed us where the key safe would be moved to, so we knew where to leave the key on checkout, but the key safe had not yet been installed. She therefore asked if we could manage without a copy of the key until that afternoon when she would have the spare key, but we explained that we would obviously need a key before then and her suggestion was not reasonable. Overall, the flat was fine but the key issues overshadowed the entire stay.