SaffronStays Calvin - 3 Bedroom Pool Villa In Lonavala

They have charged us on leaving the property late and they asked us for the deposit and said that they’ll return it after checkout but they literally charged us for even minor things… I’ve been to other villas but I haven’t seen the problematic like this one . I hope nobody ever goes in this villa

The property itself is stunning—neat, clean, and thoughtfully designed with a cozy vibe that made our group getaway feel special. However, the experience was soured by relentless upselling, unreliable communication, and unfair charges that felt like nickel-and-diming.

We were hit with a Rs 2,000 BBQ grill fee (including setup/cleanup), but the caretaker admitted no one on staff knew how to assemble it. After multiple calls to the manager, we ended up doing most of the work ourselves as a "team effort." Worse, there were no provided utensils or equipment—we improvised with our own items. Despite complaints, they refused to waive the setup/cleanup portion, charging for a service they couldn't deliver. Late checkout was another fiasco. We requested noon flexibility; they promised to confirm "in a few minutes" but ghosted us until 10:50 AM the next day, then denied it and threatened a 20% full-bill penalty (Rs thousands!) for just 40 minutes over 11 AM. Absurd for such a minor ask. Check-in required a Rs 7,500 security deposit paid directly (bypassing Booking.com), from which they deducted grill and "late" fees. The refund came short by an extra Rs 300 beyond what they quoted on the phone—I've sent proof as requested, but crickets until now.

Clean , ac working, cozy place.

Add catering services, access to gas when/ if needed. Provide milk/ tea/ coffee/ sugar scathet. Scissors, peelers, cutting board can be added for kitchen, cloth napkins to wipe/ clean.

care taker was friendly and available whenever we call him

no response and delay in response. sales staff not answering calls when require. His Name was Mr. Saurabh, I was feeling like team was not even bothered after booking.

Place was clean

Kitchen was under equipped for cooking , mostly they prefer people ordering in. There were no hand towels in bathrooms, bath towels were very worn out and shabby, only hand wash and body was in bathrooms. Over priced , check out time was 10, which is very early to move out with kids

Property is very good and has modern and good quality furniture and the caretaker was very jolly and helpful.

There were small insects on furniture and even though gas stove were there food was only allowed to be cooked on 1 induction which negates the idea of renting a villa itself.

Nice location, neat and clean. Saffron stays specific services were great. We got food arranged at last moment. Fully functional kitchen.

Stingy smell in the 1 of the rooms, the extra bed had broken wheels. I discovered it late at night and hence had to sleep on it. Woke up with aching back. They should do something about pool, in rains it gets ice cold probably temporary covering will help customers use it.

the space is much vibrant and uplifting. beautiful villa.

The provision of toiletries would be highly appreciated. also the AC's are inadequate of cooling the room.

Property is very well maintained. Ambience are good. Pool was functional. Staff was very helpful. We had a great time with family. Highly recommended.