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7.2 / 10 Guest Rating

Hotel Lagoon - Pet Friendly

Mexico, Manzana 19, Chetumal, mx

Hotel Lagoon - Pet Friendly - main view

About the Property

Convenient Location
Hotel Lagoon - Pet Friendly is strategically situated just 20 minutes from Bacalar Lagoon and a short distance from the Belize Border, offering easy access to various attractions.

Comfortable Accommodation
Enjoy well-equipped rooms with air conditioning, cable TV, and complimentary toiletries. Some rooms even feature a terrace for a relaxing outdoor space.

Great Amenities
Relax by the outdoor pool or take advantage of the free Wi-Fi throughout the property. Indulge in complimentary coffee and pastries each morning, setting the tone for a delightful day.

Ready to experience a perfect blend of comfort and convenience? Book your stay at Hotel Lagoon - Pet Friendly now!

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.2
Very Good234 verified reviews
AI Summary

Guests highly rate the good breakfast and frequently praise the friendly staff.

Categories

Cleanliness4.7
Service8.7
Location8.2
Room Quality5.7
Amenities6.7
Value for Money7.7
Food and Beverage8.2
Overall Experience7.7

Select topics to read reviews

M
María IvonnemxMX
Verified booking
family_with_children
Standard Room
Stayed in Jan 15, 2025

"Exceptional"

9.0

La atención, sin embargo, el piso de los baños es muy resbaloso y la piscina huele mucho a cloro y el agua esta un poco turbia

El piso de los baños porque esta un poco resbalo, y es peligroso. Les falta espejos. El agua se la alberca huele mucho a cloro y no se ve muy clara el agua .

Helpful?
K
KerstindeDE
Verified booking
extended_group
Standard Room
Stayed in Jan 9, 2025

"Good"

6.0

Personal war freundlich

Die Ausstattung der Zimmer ist sehr veraltet, der Geruch muffig, Dusche sehr schlecht! Frühstück für Europäer sehr schlecht, nur Rührei mit Bohnenmus!

Helpful?
C
ClaudiamxMX
Verified booking
family_with_children
Standard Room
Stayed in Jan 9, 2025

"Pésimo"

3.0

Nada

No habían toalla suficientes para las personas reservadas, se pidieron y nunca las entregaron. La alberca estaba sin mantenimiento, no se pudo usar. El desayuno con opciones demasiado limitadas y muy incompleto. No habían ni colas para comprar

Helpful?
A
AridaimxMX
Verified booking
family_with_children
Standard Room
Stayed in Jan 7, 2025

"Hotel bonito"

9.0

La tranquilidad del lugar, está bonito, es acogedor, el café está 😋 delicioso, el personal es muy amable, está cerca de Belice y puedes ir de compras, el personal te ayuda a conseguir transporte, siempre está limpio, me gustó mucho el lugar está muy lindo, incluye desayuno diario (sería bueno que hubiera más variedad en el desayuno 😸)

El internet no agarra muy bien, y no te cambian toallas diario, ni las sábanas, los colchones no están cómodos

Helpful?
R
RappcaCA
Verified booking
family_with_children
Standard Room
Stayed in Jan 4, 2025

"Aweful"

4.0

We like that the hotel was pet friendly and that there was a grassed area for the dog. As well the staff was friendly and tired hard to communicate with us (They did not speak English and we did not speck Spanish) They also worked hard to rectify the issues we had.

The Hotel is very run down and the property is not at all kept up. The grass is not cut and there pool was dirty and there was a broken light hanging on a wire in the pool. There was no hot water nor water pressure at all. The Air conditioner was leaking on to the bed and pillow. They gave us 1 roll of toilet paper for 3 people (3 night stay). They also only gave us bottle of water and only 2 towels. No hand towel for the bathroom and no hand soap. Overall a real disappointment.. Would not recommend this property to anyone. A real DIVE

Helpful?
A
AngelikaatAT
Verified booking
family_with_children
Standard Room
Stayed in Jan 3, 2025

"Lovely, right next to the boarder"

8.0

Super friendly staff, the chef/kitchen team did an amazing job by veganising my breakfast. It was delicious. Thank you!

I thought it would be in chetumal, but it was right after the boarder in the middle of nowhere, no restaurant, no atm close by and I was almost starving for dinner. Not the hotels fault, more fault of booking.com

Helpful?
A
AlanauAU
Verified booking
couple
Standard Room
Stayed in Jan 2, 2025

"Exceptional"

9.0
Helpful?
A
AlexisfrFR
Verified booking
family_with_children
Standard Room
Stayed in Jan 1, 2025

"Excellent"

8.0

Jardin de hôtel très joli. Piscine. Très bon accueil. Chambre simple mais correcte. Bon petit-déjeuner mexicain.

Hotel situé en bord de route mais pratique car à côté de la frontière du Belize. Bien pour une nuit. Salle de bain trop petite et vieillotte

Helpful?
C
ChavezmxMX
Verified booking
family_with_children
Standard Room
Stayed in Dec 27, 2024

"Exceptional"

9.0

El lugar, está aislado y tranquilo

Helpful?
P
Pedro ReymxMX
Verified booking
family_with_children
Standard Room
Stayed in Dec 27, 2024

"Very Good"

7.0
Helpful?