Castle PH15 Spacious Penthouse with Balcony, Beach Access, Pool, Tennis, Free Parking

Su conexión con la playa

Llegar a una habitación que no estaba en condiciones (aire acondicionado malo), no nos dieron solución de arreglarlo, de hecho nunca lo repararon. Nos cambiaron a dos habitaciones dividiendo a mi familia (7 personas) siendo que habíamos arrendado para estar todos juntos. Nos pasaron dos penhause, las lavadoras en mal estado, uno de ellos con una gotera que no nos dejó dormir, tuvimos que poner un basurero para recibir las goteras que lo llenaron más de la mitad, en recepción nadie se hacía responsable, nos decían que todo lo debíamos verlo directamente por la página donde arrendamos. Nos cobraron estacionamiento siendo que habíamos pedido estacionamiento por dos vehículos, finalmente por todas las molestias que vivimos nos dejaron sin cobró el estacionamiento para el segundo vehículo. Lamentablemente la experiencia fue pésima, y ni siquiera ofrecieron una indemnización o regalarnos la estadía para otra instancia. En fin, una mala y triste experiencia para nosotros!

The room was nice

The ac would not cooling the room. They did try to give us another room, just way to little. Room temperature never got below 82

Cómodo y espacioso,excelente ubicacion y atención del valen parking

Nothing. We booked a penthouse apartment but were changed to a lobby unit at the last minute.. It was unsuitable as the only access to the bathroom for the main bedroom was through the second bedroom so no privacy for either room. We left after one night.

The location

From start to finish I was stressed! We didn’t get to stay in the Penthouse We booked because there was no air! We were then told we can get a refund “with nowhere to go” . We then told the owner we wouldn’t be able to find something so short notice. We were accommodated by moving to the very bottom floor and was told the price was the same. There wasnt any hot water to shower.

I like the location

The elevators kept not working. We were stuck on the 9th floor for 45 min! Then had to walk our stuff (6 kids with their stuff too) up to the 18th floor!! I complained to management with no response. Staff walks by with no help because no one speaks English. Room looked nice when went in but then we pulled out the pull out bed and there is mold all over the wall!