Classy 2BR Suite at Eastwood City with Pool and City Skyline View

DONT BOOK HERE THEY ARE SCAMMERS

DONT BOOK HERE THEY ARE SCAMMERS

Security team I liked and location is good.

The apartment I booked, paid for before arriving was not what I finally stayed in. A Filipina national Ms. Ruth Del Rosario informed me that the apartment I booked was not available due to an electrical fault, so I accepted another apartment. The experience with this lady was so bad I should be lost for words. The WIFI, I had to beg her to contact the company to look into why we had no wifi, she even suggested I use my data to tether to the TV system. Bedrooms to small, especially the second one, even to small for a 5 year old child. Kitchen set up, when you look it is filthy, hygiene poor and I would say dangerous for young peoples health, you could actually smell the mold. The bathroom, the main shower head leaked from above squirting water up on the ceiling, therefore you had to reduce the pressure to not make a problem and ended up having a pathetic shower experience. In the bathroom there is wooden panel, cladding which fell off the wall and nearly hurt my daughter when it fell. When you look closer at the furniture, it is very cheap with. Dinner table shakes unsteady because of the damaged legs and the same with the coffee table. The built in cupboards are old and filthy, they are not cleaned for sure. Bath Towels, Ms. Ruth gave us 3 x bath towels to last 5 nights, this is her mindset of hygiene. The sofas, oh my good, it is like sitting on stone or wood, very uncomfortable. Please most importantly, Ms. Ruth Del Rosario asked me to pay a 10,000 Pesos deposit in cash, which I did (this is also instructed when you book), so I gave her 10,000 Pesos in cash and was informed I would get back, 7 days after checkout. Today is day 12 after check out and I have not received my 10,000 pesos cash back. Over the last 5 days, my partner and I have been calling and messaging trying to get our deposit back. Ms. Ruth Del Rosario made promises to send but has no intentions to pay back I feel A disaster from start to finish, beware!!!! Gary Teeley

Ruth was very nice waiting for our arrival.

Extra fees, extra fees, extra fees. Per person fees, for parking that we didn’t even use but for one night but pushed for paying for 4 days. And guests could not visit with us in our room.

The unit was spacious and location is great. I enjoyed the shops and restaurants around . They're all walking distance.

The bathroom needs more cleaning. Toilet bowls have a lot of stains. The flush in one of the bathroom is broken, all bathrooms have rancid smell coming from the sink and toilet bowls. Wifi wasn't working. 19th floor hallways have rancid smell as well. We always have to call for toilet papers. Toilet papers should be available at all times in each bathrooms. Aside from your payment of the unit upon booking, they require cash deposit of 10K pesos plus 250 pesos each person for the registration. Pool and gym is not free for guests, it's 500 pesos each person daily. They don't return your cash deposit when you check out, they give it back to you not in cash but thru Gcash after a,week, this is so annoying and not what I expect from them.

We never stayed in this facility that we paid. We got transferred to a different building that is under renovation.

We never stayed in the facility that we booked. The staff in this facility are not accommodating.

Location pool

The unnecessary fees and high diposit and long due release of the refund…. We came room unclean and not ready dispite of our late arrival in the property.

The unit and location is amazing and so were the amenities. Staff were accommodating.

Entry instructions are very unclear. There was a lot of confusion on what to say to the reception area. and it was unclear if what you are paying for are just the amenities or are there additional fees e.g. guests fee, enjoying the pool, etc.