Cambridge City Centre Studio, Sleeps 3

Spacious and good location

It smelt very strongly of tobacco, lots of the kitchenware was dirty, there was no toilet roll and all the soaps etc were half empty. It was also very noisy there was no proper seal on the window so the pub across the road kept me up until 11:30 every night. The WiFi also didn’t work

Location was okay. the issue is with the Pub across the road. Alot of noise/people until midnight.

the issue is with the Pub across the road. Alot of noise/people until midnight.. Its actual a studio, was expecting a one bed flat. Various bits need attention. eg bathroom door latch, it very difficult to get out of the bathroom. Bathroom also had bad smells. Some lights were not working.

This was one of the worst check in experiences of my life. I booked this appartment on line and was sent the details, went to the correct street , the correct house number, I put the gate code in, it opened , went to the key box as described: it wouldn't open , tried 10 times as did friend but no key !!!

I called the Hosts who told me I was at the wrong postcode , they gave me a different post code, which I couldn't find, rang again got given a 3rd postcode that was 8 miles away and not City Centre. I did not go to that postcode. I called Booking.com who confirmed my booking but rather than try to help they told me to call another number. I've never had such a terrible experience trying to get into an appartment. I didn't get in and now I am having to fight booking.com to get a refund , can you believe it ! They refuse to refund me until they can verify my "story" with the Host . They have not been able to contact the host and it's now over a week , im out of pocket because booking.com don't believe me , a level 3 customer, they would rather keep me waiting for a refund and insist on speaking to a host that clearly doesn't want to speak to them. "Customer Last " . I've given them over a week to sort and I'm doing all the chasing. I thought I'd let anyone thinking about a booking know my experience as it's a battle I don't want to fight but booking.com and the host seem happy to keep me waiting for my refund so what alternatives do I have at this stage. I wouId expect a full refund by now and then issues with the host sorted between the two companies, but they want me involved for some reason so I'm going to tell my side of the story to other booking.com customers as no one from there is listening to me.

Comfortable bed, convenient location

Lock box code was wrong. Bathroom smelt and soap was empty. Blind was broken. Lots of noise from the street/pub.

Convenient location and spacious. Comfortable bed.

Access code was incorrect. It had been changed without notice. The general condition was a grubby. Light bulbs didn’t work and the switch for the bathroom was in a dangerous condition. Tea and coffee were promised in the description, but there was none. There were no toiletries either.

Wonderful location close to everything restaurant pharmacy, market park