Casa Habita, a Member of Design Hotels

beautiful design and grounds. friendly staff but not always the most attentive. breakfast on the terrace and happy hour by the pool were the best parts of the day. Zenguele coffee shop off of lobby made an exquisite cappuccino.

The sauna was nice and hot. The bed was one of the most comfortable I've ever slept in. The different seating areas were nice and the view from the rooftop was great. The stain glass box for the bathroom was pretty cool and beautiful. The morning breakfast crew on Easter was fantastic!

Safety: shower had no mat or abrasive foot strips so that no slipping would occur on the marble, slippery floor, and no grab bars to catch a fall, around the toilet it appeared as though the marble like substance was discolored yellow and the area rug around the bed was a tripping hazard because it had some ripples along the edge, rather than lying flat. (It was a beautiful rug, though.) There was no attendant checking in on me while the spa was "open" when I took a sauna, I liked being left alone to enjoy it, but again, I didn't see any safety features like a call button or telephone near the sauna. (but LOVED the sauna!) Ambience: The concrete flooring and box like room made it feel cold and uninviting. Along the walls, there was one tiny little picture on the wall that looked like someone put a coat of paint on a canvas and then cut out a picture in a magazine and cut it in half and glued it on the left and right of the canvas. Value: This was a high room with a "good view," but all I looked at was a red brick building...that is not a view. Miscommunication: One of the nighttime front desk staff had difficulties communicating with me-couldn't figure out my question about ordering a taxi or asking for the sauna to be turned on.

Location, accommodations, staff, cuisine, amenities

Nada. I absolutely adored everything about Casa Habita.

The staff in general was kind and the front desk was excellent.

The hotel had a major event on Saturday evening on the 1st floor. We should have been notified ahead of time regarding this event. My frustration was the service in general... Thursday a little passed 5pm I ordered a cocktail and a soup by the pool. The soup was delivered at 7:20pm. I waited at least 1.5 hours for the soup and the first drink took about 15-20 min to arrive. Saturday no one would take drink orders poolside. I had to go to the bar, placed an order and stood there for a long time until I decided to leave. It was so bad that a young lady behind the bar (she was working the large event) noticed, she ran caught up to me and asked if I got my round of drinks - told her no and canceled my order. Sunday morning, I had a 6:30am flight back home. I decided to order room service and stay in since I had an early flight. I was informed NO room service until 9pm because of the large event. If a letter was left in my room, prior to this event, to inform me that would have helped. Best, Lic. Claudio Gonzalez COO Twistems USA Gratitude Packaging Mexico

beautiful atmosphere + great breakfast

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