Oceans Edge 5 Zimbali Estate

located along the coast where we wanted to be on the dolphin coast and choose a place Zimbali as we have been there twice before to enjoy the facilities

as opposed to times before(keep in mind ones stay at Zimbali has three layers to the home you rent ,1: the homeowner 2: the agency the homeowner chooses to manage the rental arrangement, and then Zimbali the estate that the house is part of ), the advert of booking.com is put there by homeowner or agency, and so you might get sold the home, the estate facilities(gym, Padel, Tennis, Beach access, Golf) but the reality is Zimbali the estate has now revoked that for all renters as was in our case, so you are better off renting somewhere else and gettign more for your hard earned money, added forget about celebrating a birthday, Christmas with a visitor that is also not allowed, when you sign in, there is 4 pages of fines you need to be aware of, 10 pages of liability forms, and then to top it off a damages claim form with an extra cost to boot, avoid Zimbali if you are expecting facilities and visitors, they really go all out to make sure you feel unwelcome

The property is very clean ☺️

Just on swimming pool need to clean up

The kitchen was spacious and the lounge had comfortable couches. Beds were comfortable

1stly you enter into the bedroom area (the living Area is downstairs...) There were ants in the main bedroom and kitchen The geyser in single bathroom was leaking leading to the floors getting wet when showering there The blinds in the dining area were already broken The irons at the property were all dirty and burnt The pool was not clean The security at the estate was crazy... too complicated and to top it all off they didn't activate one access card and so on our 1st night we waited 45 mins extra to be able to get back into our property after we went out .... The plastic cups and plates were not nice. Why would u do that ??? The kettle was a cheap one instead of a bigger one to suit the price we pay.... Not enough teaspoons Only one dishwasher tablet for 3 nights stay.... The lady who came to housekeep only washed the dishes and left it for us to pack instead of packing it like other accommodations The lady coming to clean was very unfriendly... The bottom bathroom had no hand towels The part where they say private beach access is so misleading because it's not private you have to drive to another part of the estate and then access the beach The beach is non swimming beach - no warnings were given to us

Resembled the pictures and the location of the unit was perfect with great views from the sea facing bedrooms

The house was just dirty. Everywhere you looked it was dirty. The housekeeping service is poor. The kitchen is not properly equipped with the basics like forks for 8 people and the dishes were dirty. Everything in the kitchen needed to be cleaned before it could be used. Completely unhygienic. Dishcloths smell and are washed in the same load as the towels. Absolutely disgusting. The agents were also not helpful with addressing our complaints. Did not take them seriously and sent the very same housekeeper after the complaints. The linen was not changed over our entire 5 night stay. The property is poorly managed

Super neat and clean

Admin of leaving and coming inside the property