Nick's Homestay @Boulevard mall @ Imperial Suites

The location of the accommodation is convenient, as it is close to shopping malls, near the airport, and has less traffic congestion.

As for the facilities, it would be better to provide extra bath soap, shampoo, and dishwashing liquid. The batteries in the remote controls for the air conditioner and TV were weak, which made it difficult to use them. Unfortunately, we were unable to watch TV properly. The air conditioner in the master bedroom was not cooling and only blew warm air. Why has it not been repaired?

good

Overall experience living in kuching suites the 2nd time, this are overall the best, comfy bed, quiet surrounding, interior cleanliness is 11/10.

Not much, just 1 thing…the balcony floor, railing and glass should be cleaned. It didnt bother me much though i only sat on the balcony to smoke.

Overall, I was not very satisfied with my stay as the property did not match the description and photos provided. Firstly, my check-in date was on 4 June, but no one contacted me beforehand regarding the check-in arrangements. I had to reach out to the owner myself on the day, which I found rather inconvenient and unprofessional. Secondly, the stated check-in time was 2:00 PM. On the day of arrival, I contacted the owner and requested the room number in advance, but the information was not provided. When I arrived at the property exactly at 2:00 PM and asked again, I was told to wait in the lobby for another five minutes. I felt this could have been managed more efficiently. In addition, I was not informed during check-in that the air conditioners and oven were not available for use. The sofa was also damaged, but no prior notice was given. The bedsheets appeared somewhat dirty as well, although unfortunately I did not take any photos. This situation made me concerned because if I had not taken photos of the damaged sofa upon arrival, I could potentially have been held responsible for the damage during check-out. Furthermore, only one air-conditioning remote control was functioning properly. The batteries in the other remote controls were completely drained. Overall, I believe there is significant room for improvement in communication, maintenance, and transparency. I hope these issues can be addressed to provide a better experience for future guests.