Magic Beach Motel - Vilano Beach, Saint Augustine

Thank you for a wonderful holiday, we stayed 4 nights in a comfortable room with a large corner balcony overlooking the sea and the resort's clean quiet street, a large window, a jacuzzi, a wonderful room interior, I always pay attention to this when staying in hotels, silent air conditioning, access to the sea from the hotel, a nicely equipped clean beach, the water temperature in the ocean is refreshing, places for dinner within walking distance, and a Publix store, also nearby, walking tours to the pier, everything was charming, the room was cleaned perfectly. I want to come back again.

Maybe if you have noisy neighbors, the soundproofing won't be enough.

It is very dated but clean. Room was nice sized and close to Vilano bch center of town. Beach was walking distance.

Room was nice but had a mildew smell when first entering. Small motel surrounded by big modern hotels that blocked views.

The room and location were both what we'd come to expect from Magic Beach. Very clean and comfortable. We enjoy this location because of it's access to the beach the local area, and the shops close by.

In short, Simone the front desk woman. When I made the reservations I was told we could expect FULL room cleaning as much as we wanted during our stay. Upon check in, we were guaranteed cleanings at 10am on Sunday and Wednesday. This didn't happen on Sunday until we reminded them at 1130am. Then on Wednesday morning Simone told my wife that we were on the schedule for 10am. We returned around 2pm to find our room had NOT been touched yet. John, the housekeeper said he was told by Simone to not clean our room until after ALL other rooms were cleaned. We believe that this stemmed from the prior evening when we came back to our room after 8pm. There were no parking spaces available except for the handicapped space. Simone said we should park there or by the pool. HER vehicle was parked in a regular space. She said she wouldn't move her vehicle until she got off around 11pm. Unacceptable. If you're a paying customer at a hotel, you are guaranteed a parking place, NOT a place beside the pool fencing(that isn't even a parking spot), NOT the handicapped space which not only being reserved for that purpose but also we were told by local Law Enforcement that they'd ticket us if we parked there, and NOT a pubic parking space on the street. Simone was rude. Simone lied to us several times. Simone needs to be fired as she is bringing a very bad name to this establishment. We want to file a formal complaint with the owner and after asking for the owner contact info she said just email the reservations email address. Comes to find out she deleted our emails multiple times.

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