Candlewood Suites Oxford - Anniston by IHG

In a quiet location

Baseball tournament in town so kids were loud and running in hallway at 12am

The room was spacious and clean.

The dog in the adjacent room barked, a lot.

Very convenient

No continental breakfast

My son had a tournament and it was right across the street from the baseball park.

I am extremely disappointed with my recent stay at this hotel. I specifically chose what was advertised as a newer property and expected a much higher level of quality and service. From the beginning of our stay, we experienced multiple issues that were never properly resolved. The stove in our room did not work at all. After reporting the problem to staff, we were simply told there was nothing they could do. One of the main reasons we booked this room was to have access to a functioning kitchen, and this amenity was unusable for our entire stay. The water situation was even worse. Throughout our four-day stay, the water would work for approximately 30 minutes and then completely shut off. At one point, I was in the middle of a shower when the water suddenly stopped running. This was not an isolated incident. it was an ongoing issue during our entire stay and created a major inconvenience for my family. Additionally, I was not given the room type that I reserved. I specifically booked a room with a pull-out couch but was assigned a room without one, which created sleeping arrangement issues for our family. The washer and dryer facilities were also broken, making it impossible to do laundry during our stay. When we requested extra blankets, we were told the hotel was completely out of them. To make matters worse, there were ants in our room. When I reported the issue, the only solution offered was an ant trap. For a hotel that advertises itself as new, finding ants in the room was unacceptable. The customer service was equally disappointing. Staff members were generally unhelpful throughout our stay and showed little interest in resolving any of the issues we experienced. In addition, staff were rude to children who were simply playing football outside, which was unnecessary and unprofessional. Overall, our stay was filled with broken amenities, poor communication, unresolved maintenance issues, and disappointing customer service.

The property is always clean. The rooms are nice and we like the full refrigerator.

The water pressure was terrible. Open arrival it seemed ok but after that it decreased tremendously. We stayed for 3 nights and at several points throughout the day the water pressure would be so low it was almost stopping. We expressed our frustration several times. The last night the water was just warm enough to say it wasn’t cold but the temperature was not great when at the end of a long day at a ball field you just wanted a nice HOT shower.

Comfort

Nothing

The hotel room was completely like a studio apartment

Water not getting really hot