Amplio Estudio en Cozumel, Condominio privado E12

Almost nothing

To dirty,smell like insecticide all day , awful bed, sheets Zinc stove , shower zinc, tv won’t work living room lamp has no bulb, front door won’t close even with the key Floor to dirty,

Location, easy check in.

Bad smell and dirty.

Enjoyed the security at the gate and being able to relax by the pool.

Bed was a little hard for myself but my husband enjoyed it.

There was no breakfast or services of any kind. A random man on a motorcycle approached us and opened our room door. The door didn’t have a bolt lock just a door knob with lock that didn’t work. If we wanted to go out of our room the man had to let us back inside. The room was filthy and had bed bugs. The furniture was unstable and not bolted down. A glass dresser fell bye itself and shattered everywhere. Cutting one of the guest. We had to clean it up ourselves and we’re charge $15 for cleanup and $100 for replacement. Also we didn’t receive our $100 deposit back. The staff came by and blamed us for breaking their dresser. Horrible experience.

Staff was rude and not considerate of our safety .