Escale VIP Cœur de l'Hivernage en Face du Sofitel

The apartment is modern and well kept.

The location is just in front of some large disco and night bars. There is no limit to the amount of noise they make until 4-5am in the morning, therefore it is not a good location if you have small kids. Also there is no place to store your lugagge, which made us lose so much time to find a locker room in the other part of the city. Not convenient at all.

The location was great!

Where do I start!? Firstly the description states two bathrooms. It fails to mention these bathrooms don’t include toilets!! There is only 1 stand alone toilet in the whole apartment and without a sink. This is not advertised anywhere and is not ideal at all for an apartment suitable for 4 people. The ‘bathrooms’ in the bedrooms only include a sink and shower. Also the main bathroom shower is extremely dangerous. There is no drain in the bathroom and while showering the water slips into the rest of the bathroom and then into the bedroom (as there’s no door for the bathroom). This happened on every occasion and despite exercising caution I slipped very badly leading to a concussion on my head and bruises all over my arms. They state the apartment is newly renovated but it is terribly renovated with minimal attention to functionality. I spent the rest of my trip on the bed having to recover. Many of the things in the apartment were broken and unusable: side table in the main bedroom, the wardrobe doesn’t slide open in the second bedroom, cracks all over the mirrors, coffee machine doesn’t work. However, what really irked me was constant messages from Youssef asking if we left the apartment yet the day before our check in. He sent multiple messages telling me the code of the box to leave the keys (message was received the first time!). He then turned up on check out day before the check out time asking if the cleaner lady can come in to clean. The entire ordeal felt so pressurising and we just upped and left at that time. Apart from the location, I wouldn’t recommend staying here.

Modern clean apartment

Would have been good to have some cleaning cloths and tea towels in the kitchen.

Location and make up

Water from bathroom would flow out due to insufficient slope

Youssef was excellent and answered all questions swiftly and with ease. The apartment is extremely modern and sleek, in a fantastic location for exploring. We had a fabulous stay.

A few more amenities on arrival, dishcloth and towel, some washing up liquid. Small things that could make a big difference. The pool is small, not easy to get out and shaded most of the day but we'll kept.