Ethereal White Resort Hotel & Spa - Adults Only

Très bien situé, lit immense, chambre spacieuse

Very modern, beautiful spa, lovely friendly staff, exceptional breakfast.

Spa treatments weren’t accommodating for a pregnant lady, I wasn’t able to take up any, not even a facial which was disappointing. Could improve this by offering spa treatments suitable for pregnant women.

The staff was great, all the ladies were nice and friendly ( reception, restaurant, spa etc). Their kindness was highly appreciated. The hotel is extremely modern ,everything was amazing.

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Breakfast was delicious and loads of choice, very central and quiet location, staff were very helpful and friendly. Very nice toiletries and fluffy towels, big comfy bed, lots of thoughtful little extras that made our stay more comfortable, also refreshing icetea on arrival was a lovely welcome. We also got upgraded to a balcony room which was a nice surprise. There was loads of space and storage in the room, big TV etc. Very nice indoor pool and spa facilities, rooftop bar and pool and views were great too!

Toilet paper was low quality and rough for a premium hotel, there was a used plaster on wall of shower and a lot of dust in the toilet area - so the cleaner probably wasn't the most thorough, which for a 5 star hotel you'd expect these minor but important details to be picked up on. The smart control system didn't work half the time and lighting went off whilst using the toilet, although very modern, it was quite a frustrating lighting system to use, not simple or overly accessible at times. The biggest issue was that the scent machines pumped out fragrance far too often and the smell was way too strong. It smelt like cheap male aftershave, and you could actually smell it from the carpark outside the building. It was unbearable to sit in the lobby. We had to unplug the scent plugs on the floor we were staying and by the pool because the scent physically made us feel quite sick. A bit of nice scent is of course welcome but this was way too much. The iPad wasn't fully working so after the maintenance team kindly checked it for us - you could see screenshots of personal sensitive details of previous guests such as passport number, home and email addresses etc - this is a a GDPR / data protection concern that should absolutely be taken forward by management and resolved as soon as possible. We have informed the hotel reception about it too. We did enjoy our stay here but had there not been the issues above it would have made our time even better.

Hotel was nice, good clean room. Staff very friendly and helpful. Location was right in the centre , but quiet . Good breakfast and we could use facilities after checkout . Good value for money.

La proximité du centre-ville

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