Căn hộ cao cấp tại ALaCarte Ha Long Bay Hotel Residence

Spotless high tech studio, executive furnishings with fast reliable wifi and amazing view in a quiet area but very close to town. I can’t say enough about the owner, building, suite and area other than epic! Thank you for sharing your amazing property!!

Nothing not to love here!!

SCAM!!!! The location isn’t recommended at all. Around the hotel is nothing besides a small expensive supermarket and a expensive coffee shop. No restaurants or bars nearby. To the city were you can find many restaurants and bars and sights it’s a 8 km drive which takes a lot of time and money. The nearby beach isn’t build ready yet and still under construction. There are no chairs or beds to chill on as well as no umbrellas. Impossible to go to the beach in day time because it’s way too hot. The shower was not serried so water was coming out and the whole bathroom floor was always wet. The biggest issue was: the hotel offers 2 pools (on in the second floor and one in the 40. floor) when we booked the hotel it was written that the pool in the second floor will be charged with extra fee 160.000 VND per person and per day which is very expensive. The infinity pool on the rooftop wasn’t declared with extra fee here on booking.com so we didn’t know that. We booked the hotel only for the pool because the picture looked so nice and than we got so disappointed. We went to the pool with our towels and wanted to go swim and than the staff said we have to pay 320.000 VND for two persons. That was so embarrassing and disappointing for us that we contacted the check in staff as well as the manager. The only thing they said was sorry we didn’t declared it (so they admitted it) on the website the correct way we know that but so far nobody complained because nobody wanted to use the pool. They advise us to go out and see some sights and not to use the pool. There was no understanding and no solution. We asked for the pool money just for one day not for both to compromise but they said no and it’s not much money and we don’t need it anyway. How can they assume that? That’s very rude. The just left us alone with this problem and didn’t offer and help or any other suggestions to improve the situation. Never come back to this Hotel and very unhelpful und unfriendly stuff!