Comfort Heathrow Stay 5 Mins to the Terminal

The room was warm and facilities were okay. Good location, close to the airport and not terribly priced.

I found the entire process to unfortunately be very long winded. From booking it, to the 2 x deposits I had to pay. I was dropped off at the wrong court and the entry instructions were difficult to follow. The place I was dropped to had a lock box in a similar location described in the instructions, and the pin of course, didn't work. I tried to contact the host to no avail - they simply sent me a repeat message with the check in instructions 45 minutes after I tried to get hold of them. It was only when a tenant of the court told me I was at the wrong place, that I managed to eventually get into the correct building. (It was dark and I had no idea where I was, hence the difficulty of finding the property). The state of the bed is not good. There are multiple stains on the mattress, duvet and pillows. They need to all be replaced, I'd say. I think the host needs to make themselves more readily available for guests if they're to be successful, and scrap the £1 and £30 extra deposit - at one point I thought I was being scammed with all the things I had to sign as well.

Very comfortable and clean

I was disturbed by some other guests arriving at 1pm. Even tho it is 8 mins from the airport the taxi charge was £40 as the postcode.

I did not have breakfast

You could install a lift for petrol to go up and down with heavy luggage

We couldn't get in, and I got in touch with the host she didn't answer. She sent me instructions on how to get in & I followed them, but unfortunately, I couldn't open the lockbox to get the key, & we found a couple standing there with the same issue. I've called the host on WhatsApp, and the phone was ringing, but there was no answer, so I left a voicemail explaining the situation, we decided to go back to the airport & spent a night in the airport, I am very disappointed, I want my money back

I believe I was scamed

Worst stay I’ve ever experienced in my life. I will try my best to make sure I let all my friends and social media followers know how bad this was. The property was full of trash, the instructions were unclear, and most of all, the door did not open when I tried the keys. Totally wasted my time and money to only go back to the airport. They of course were horrible enough to offer no compensation when I sent them all the videos. AVOID here at all cost if you can.

Well kept warm cosy room Tidy with good facilities Had a great night sleep Very good value for money Will recommend