Elegant 1 Bedroom Flat

Nothing owner is a scammer do not book

Nothing we never end up staying because of being blocked by the host

Getting blocked and ignored for the collection of keys was the best from the host

Nothing

They took our money and then told us on the day we arrived that it wasn’t available. They offered no support or advice and as of three days later we still haven’t had our money returned.

Nothing

No communication No key code No accees

Nothing when I showed up I got told the property shouldn't be on booking.com as it was removed 3 months ago, which is ridiculous I payed over £100 for 1 night to not be able to stay there and then have to spend £150 at a different hotel because the property wasn't available and should have never been able to book, for then me to only get a refund of half of what I payed absolutely fuming a refund of £56 when it cost £105 and I never even got to stay here and had to stay at a different hotel

Nothing when I showed up with my pregnant girlfriend and 6 month old baby,I got told the property shouldn't be on booking.com as it was removed 3 months ago, which is ridiculous I payed over £100 for 1 night to not be able to stay there and then have to spend £150 at a different hotel because the property wasn't available and should have never been able to book, for then me to only get a refund of half of what I payed absolutely fuming a refund of £56 when it cost £105 and I never even got to stay here and had to stay at a different hotel absolutely been scammed do not book with these people

Nothing. THIS ACCOMODATION IS A SCAM! DO NOT BOOK. There is no full address when you book. Only a postcode.

Everything. This booking was a SCAM. DO NOT BOOK! I booked this apartment in Brentwood a couple of weeks beforehand for 10 days. I emailed the owner twice and received no response. On the day of the booking, I was driving from Bosnia to Zagreb in Croatia to catch a flight to London with a child for a funeral. I contacted the owner to ask about collecting keys. I received no response. My partner contacted the owner and he received a response saying the booking was cancelled and to ask Booking.com for a refund. The owner said they had contacted me a few days prior. I received no confirmation from the owner or Booking.com of a cancellation. SCAM. I called and messaged the owner dozens of times while trying to work out where we would stay that night as Booking.com had already taken over $2,000 of my money for this accommodation. The owner ignored my messages and calls, they refused to communicate with me. I then contacted Booking.com and was on hold while abroad and driving to Croatia. I found out subsequently from Booking.com they had already paid the owner. I believe the owner's name is Emma as there is the same property on airbnb. There are also comments from people saying she has done the same to them. DO NOT BOOK this property. Luckily I had the funds to pay for another place but I am still waiting for a refund from Booking.com. Someone else may have been stuck in London with nowhere to stay or funds to pay for accommodation again. Although I reported this host to Booking.com, the apartment is still available. The host will cancel at the last moment and pocket your money. DO NOT BOOK. Even when the booking was confirmed, there was no address, only a postcode. You have to contact the owner for the address, leaving it open for them to cancel.

Location very central. Nice bathroom towels.

The door frame had been previously broken and poorly fixed so when we entered it came off. We had a lot of stress the first night with no security. So had to take our luggage out with us. The owner did get someone out following morning to temporarily fix it. But we were the accused of breaking it although we explained and sent photos of the glue and filler that had been placed there before. Frustrating first night ! The apartment was very very warm with no ventilation in the bedroom. Only a small window in lounge which open is very noisy with outside traffic. We did not sleep well and left 2 nights early. . The bed was very uncomfortable. The bathroom had a strange smell and the toilet leaked at the bottom. There was no WiFi. The floors are very uneven particularly in the bathroom. The hallway to the apartment was very dirty. The window in lounge filthy.

….

The owner cancelled on me last minute and I’m still finding it difficult to get my money…