The H Tower Residence by YLS Stay

The view and the apartment is spacious

The hotel had a cockroach infestation and the host did not want to fix or refund the amount. We had to leave in the middle of the night and could not get a refund. Honestly surprised with the response from the host "close the door of the bedroom and let the cockroaches roam free outside". The host refuses to refund even though I have pictures and videos.

Facilities provided should be improved

I love this property for several reasons. Its strategic location in the Kuningan area means you’re never far from an array of dining options, whether it’s local street food or upscale restaurants. The unit is on the 28th floor, offering breathtaking panoramic city views, especially at night. The unique bathtub view makes evening relaxation truly special. Additionally, the staff, particularly Mas Hariyanto, was exceptionally helpful and friendly. The check-in was a breeze, and he was always available whenever needed. Finally, the property is wonderfully quiet, free from disruptive noise and the azan, which is ideal for those seeking a peaceful environment.

I honestly have very little to criticize about this property. If I had to mention anything, I’d say that a small welcome gesture, like snacks or cookies, would have been a nice touch. Providing some laundry detergent would add an extra layer of convenience. Otherwise, my experience was overwhelmingly positive.

First of all, cleanness and perfect condition of the apartment. Very nice view from the room and from the bathroom! I loved also location, quite close to all placed you may need. I also loved the pool. All little issues such as missing laundry detergent, have been resolved right away.

Nothing

The apartment was clean, and the property assistant was friendly

They overbooked our reservation and let us know with less than 24 hours notice (say that we would be entitled for a refund but only in cash/local bank). They then given us an apartment with different facilities. I had to wait for an hour to do the checkin and was given a smokey apartment at first (they moved us to a different one) so overall it was a stressful experience. Bad costumer service as the owner was rude too.

I love that the property had 2 rooms and 2 toilets and a living room where the group can chill and watch tv