The Townhouse Hotel

El personal del hotel es excepcional no tengo ni una queja

El hotel tiene problemas serios de temperatura en los cuartos todos los cuartos los tienen regulados a una temperatura de 75 grados Farenhight haciendo que con el calor de miami uno no sienta frío y fresco los cuartos ocasionando incomodidad para uno poder dormir,tambien el hotel anuncia las camas FULL como camas Queen la cual es un engaño cuando uno cree que esta reservando 2 camas QUEEN para la mejor comodidad de uno este hotel no te incluyen ni el café de cortesía tansiquiera estuve quejándome en múltiples ocasiones con el personal del hotel por el calor en los cuartos no puedo negar que ellos hicieron todo lo que estuvo a su alcance para mi mejor comodidad pero no puedo decir lo contrario no la pase nada bien.

A localização é o ponto forte do Hotel, várias lojas e restaurantes em volta e realmente muito perto da praia. Os funcionários da recepção são prestativos e educados.

Está tendo uma obra no prédio ao lado e a recepção do Hotel está com máquinas e escavadeiras estacionadas exatamente na porta, o que dificulta o embarque e desembarque de malas. Quarto não estava muito limpo e necessita de reparos na manutenção. Ficamos apenas uma noite e nos atendeu bem, mas não ficaria muito mais tempo do que isso.

Very good location to the beach and restaurants, also provided 2 bottles of water and espresso in the room. It was a little hike to the beach chairs, but thankful for them.

Construction next door and the street looks like a war zone

The only thing it was walking distance to the beach and the bed everything else sucked

Where do I even start… This was honestly one of the worst hotel experiences I’ve had. First off, I couldn’t even get dropped off in front of the hotel because the entire area was under heavy construction and renovations. Streets blocked, construction equipment everywhere, noise nonstop. I had to drag my luggage all the way to the hotel myself and to make it worse there’s no ramp, only steps, and no concierge or anyone offering to help. The staff? Extremely rude and dismissive. Every time I asked a question I was basically told “sit down, we’ll get with you.” One person handling a packed lobby made absolutely no sense. The lack of organization was obvious apparent!! Then they put me on the side of the hotel where they’re literally building another hotel or doing major construction. The noise was unbearable. I asked to switch rooms and was told management would get back to me… an hour later nothing. I ended up having to go downstairs with my luggage around 11:30 PM just to finally get moved. Why would you knowingly place guests on the loudest side without warning them beforehand? Hotels should disclose active construction BEFORE people book so guests can decide if they still want to stay there. No breakfast, TV constantly malfunctioning, couldn’t get anyone to bring towels or washcloths, and after waiting forever I finally had to go downstairs and get them myself the next morning. The ONLY decent thing about this place was the bed. That’s it. I was so uncomfortable and frustrated that I checked out and booked another hotel the very next day. And to top everything off, my Michael Kors watch disappeared from my room while I was at the ⛱️ first thing in the morning Save yourself the stress and book somewhere else. It's a reason why the reviews suck and there are decent hotels in Miami Beach other than this one

Ubicación

Room was so small and not tidying

Bathroom was dirty sheet was looking dirty noise of construction going on couldn't sleep through.

Cama excelente

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