Urban Escape 1BR,Pool,Gym,Rooftop Serenity, PetsOK

nothing about it the host rarely responded

i didn’t like they instructed me to give them my registration for my card and it got towed

The spacious bathroom

Upon arrival the Host was not very helpful. Not enough towels for guests, a half roll of toilet paper upon arrival, no paper towels, no towels in kitchen, the elevators where not working, only 1 working for whole apartment complex, the grounds are disgusting, the elevator stayed nasty, with food or drinks on the floor, the whole floor I was on smelled of weed. The Host kept contacting me and during our stay insisted that someone was bringing a TV that someone needed to be there and the day of our departure, before 10 am, the door/ gate pass was deactivated and I got locked out with my dogs after taking them to do their business. And come to find out during our stay it was set up that only one phone in our party of three could have access with the APP. The sofa was the most uncomfortable sofa I have ever layed on.

Location

The place is OK. But towels, pillows aren't clean. 3 bath towels, 3 face towels, 4 pillows, 2 blankets for a family of 6. We booked 4 night. Stay only 1.

Everything about this property was great

Nothing at all

The location of the property was close to a lot of activities, so that was convenient. Clean on arrival, but still highly disappointing in all other aspects.

The main issue was Gateway app that is used to get into the building. It kept kicking us out because we had to use the host's phone number but on MY cell phone, so it detected it as an issue... so in order to get in and out of the building everytime, we either had to wait until someone came out, or we had to keep calling the host to give us the verification code in order to get in the building. The apartment itself was not welcoming at all. No basic necessities. All of the towels smelled funny and were still damp. The dryer did not dry our clothes, the tub clogs when you're taking a shower. There were only two pots, no pans available to cook. The tv does not properly work... every streaming app kept lagging or exiting out back to the tv home screen.

Location

The access was messed up and had to wait for people to open doors and gates to get anywhere

The whole entire apartment is always nice especially when I get to relax in the garden tub.

Could have had more cookware and utensils but it was still nice

Not applicable

extremely complicated entry and access process. extremely poor customer service. provided check in information very late and did not provide all the information required, leading to our car being towed.