Park Royal Beach Ixtapa - All Inclusive

Clean room friendly staff clean installations

Old elevators slippery floor by pool repetitive food pool not so clean

The food was authentic Mexican food, the fruit was fresh, the venue was outdoors if you wished.

I loved everything.

The location

The lunch and dinner food was not the greatest.

Location

We’d stayed at the Hol Inn the week before and it was every bit as good if not better then the Park Royal and $500 a wk cheaper

Location was fine - a little farther from the town than we are used to in this area, but this was expected. The beach is fantastic, and similar across all hotels along this beach. The pool was reasonably clean throughout our stay.

Unpredictable hours across the on site restaurants - closed for breakfast twice when expected to be open. Fairly limited food options on site. Biggest issue was the high number of rowdy children everywhere in the pool, splashing and screaming. Many families with numerous children of all ages - infants to teenagers. The only swim-up bar was consistently crowded with numerous teenagers drinking what appeared to be N/A drinks, when the fact that you must be 18 is clearly posted. Many of these appear to be locals, so unlikely to be a language issue.

Staff are very friendly and helpful, daily room cleaning was appreciated. Beautiful beach and close walk into the main town.

Food was underwhelming. Rice at every buffet. Rooms were musty, could see black mold throughout the room, and just tried to hide by painting over it. Patio door did not close all the way.

Everything! Food was amazing, but honestly drinks not the best, but the bar was excellent, excellent service, overall! We had an amazing view that could beat anything.

Drinks from the kitchen,

It all stated with excellent customer service from Pesvical. I kept a list of how many employees they have that gave us excellent customer service. The bell men David was next. The young bartender name, Jose in the Lobby bar. I didn’t even have to ask for my cranberry juice that I needed to mix with my medicine. The other bartender at the Coco bar named Omar was great . The food was good but the servers is what makes the restaurant experience even better. The first night we had a waiter tall gentleman with a name that started with the letter E I couldn’t remember his name. My daughter asked why there was no mango at the fruit salad bar and He asked her right away would you like some. He when into the kitchen and came back with the mango all cut up for her. That’s when I decided that I would start writing down these exceptional employees names. The following day we had a breakfast and the waitress named Lourdes even when she was not our waitress on other days she would help us out. Jesus is other the waiter that goes above and beyond as well. Great events throughout the pool day. Awesome!

What I didn’t like about the hotel was maybe the table in front of the restaurants on the way to the elevator where the tour people are constantly asking you. Also, I’m not a coffee drinker, but I am a morning person and not having a coffee pot or the option in the morning in the rooms might be a downfall because some of the hotel all of the hotel food and beverage are not open at the time that I am up. lol must mention from the view of my hotel room. the darker pools look a lot better, so when you repaint the pool, I would suggest you do it in a darker blue.

BEACH

BAD FOOD, BAD ROOMS, BAD SERVICE.

???

Swimming pool is not clean, not many spaces covered against the sun, not many options at the buffet, noticed lower quality on the food, specially for breakfast