Extraordinary 2BR apartment in fully equipped hotel in Tulum

Very spacious apartment, really nice shared pool area

Not very clean upon arrival - especially roof top balcony and private pool (we basically couldn't use it! - even after they came to "fix" this part) Only 1 key for the apartment. You need to lock with key from the inside, which basically prevented us from leaving or arriving separately as a family of 5. 1 AC was heavily dripping water when turned on - preventing us from using 1 of the bed rooms. No answer for our "complaints" on Sundays. In our case arriving late on Saturday and leaving early on Tuesday morning, the result was 2 out of 3 days being very limited and dissapointing. VERY noisy - mostly dogs out barging all night but also neighbours dancing partying on the other side of the street(not in this complex, but Tulum locals)

It’s a lovely apartment, really spacious with everything you need and super comfy beds. The complex is lovely with a pool and gym, a supermarket nearby and loads of small local restaurants and food carts round the corner. The more let’s say ‘sanitised’ and touristy bits are not far, a 10/15 minute walk, and there’s a lovely cenote just 10 mins away. Lots of people have commented about the area/state of the roads in other reviews but it really feels very safe and people are friendly and helpful. The WiFi is really good if you need to work etc.

There can be entire days where you just smell burning plastic because of things going on around the area but that’s not really the fault of the property. Maybe a few more things in the kitchen - only one wine glass and no bottle opener so we had to borrow one from a neighbour! There are power cuts, we had a couple during our stay, but the power tends to come back after an hour or so.

A very spacious property.

Given the time of year the sun was a little low so the north facing balconies did not get much sun, however, during the summer months this would be better as the sun would be positioned higher in the sky.

Amazing pool and grounds. Very good air conditioning 10 mins walk from massive supermarket -chedraui

Property is named as penthouse with private pool and not hotel Ophelia therefore caused confusion when on arrival.

The property is very spacious and open.

Spacious apartment, and great pool in the complex - plenty of seating and nice shaded spots to hang out. Secure complex with good parking and 24 hour security. Conveniently located if you have a car, though Google Maps struggled with the dirt roads. Nice to have a lot of space, and good sized kitchen/living area. Air con, wifi and pool towels all great, and the beds were comfortable. The two main bedroom suites had good storage and wardrobe space.

There could have been more instructions on where to find things like the washing machines etc, but we managed to work it out. The living room could do with an additional sofa as there's only one, and the place sleeps nine people. One bedroom is accessed via the balcony, and had noisy machinery in it, which meant we didn't use it, which was a bit of a shame. The plunge pool needed cleaning by the end of the weeks stay, and the bedrooms overlooking the road can be a bit noisy with the local dogs/livestock at night.

Amazing apartment - we had a good deal on the price though. Private pool, luxurious rooms and nice big pool also

Needed a car to get to as a bitvout of town. Wouldnt suitbpeople without a car.