R3 Service Quinta do Outeiro

It’s spacious and has a lot of potential , but that is all. Very disappointing price vs quality.

- poor cleaning , there were a lot of spiderwebs , spiders , cigarettes butts on the floor - broken equipment , sofas , chairs - lack of utensils in the kitchen like mop (had to buy a new one for our two day trip as the one left in the house was disgusting) toaster , dishwasher pods and basic towels and table cloths

A casa tem bastante potencial, espaços amplos e boa localização

Definitivamente a não repetir, ao chegar à casa e abrir a porta foi logo perceptível o cheiro a mofo, isto até poderia ser "normal" porque se vê que é uma casa que deve passar longos períodos fechada. Quando entramos percebemos que a limpeza tinha sido quase nula, teias de aranha por todo o lado, uma colher com restos de comida na máquina de lavar louça, alguns interruptores não funcionavam, bichos mortos em vários sítios, nas zonas exteriores o cuidado foi mesmo 0, no suposto espaço de ginásio mais parecia um espaço abandonado. O comando da garagem não abria a sala de jogos e a piscina estava verde (no email dizia que a manutenção da piscina é todas as 5ªs de manhã, impossível) como se pode ver na foto e este tinha sido um ponto de decisão para marcar esta casa, pois a piscina ser coberta fazia com que pudesse ser utilizada mesmo em Dezembro. Ligámos ao número de apoio que está na casa que mostrou surpresa no que reportámos e nos disse que alguém iria naquela tarde à casa com a equipa de limpeza. Apartir desse momento mais ninguém entrou em contacto conosco, apenas a garagem apareceu aberta e com as luzes ligadas, sinal de que alguém esteve presente enquanto fomos às compras, mas apenas isso. As fotos são enganadoras pois mostram uma casa limpa e cuidada, não é o caso

As soon as we arrived we immediately noticed that the house has been neglected for a while. Broken chairs laying around, broken swimming pool cover, broken lamps. As we unpacked we noticed it wasnt even clean, there were dirty sheets, cigarrette butts on the living room floor, used band aids next to the swimming pool, the main house windows full of dirt. When using the pool, two children cut their feet on the shattered tiles that exist on the pool floor. After the first day, the boiler broke and we had no more hot water. We called the managers (R3) immediately, and they later sent 2 ladies to replace the dirty sheets, which did not clean up anything else, and what looked like a random man to fix the boiler, which left without fixing anything. We left on the 3rd day of our 6 day stay and opened a dispute on booking, which we are currently waiting to see how it turns out.

A fantastic house. Beautiful location. Amazing pool and facilities. The house is spacious and great areas to relax around the pool. Amazing to have a lovely BBQ area and a place to sunbathe by the pool area. Also amazing to have a gym area.

The house could do with a good clean and freshen up. A fresh coat of paint would make this house amazing. A pathway to the pool area from the house would be great and a few areas need maintenance. A few Light bulbs not working and jacuzzi not working. A portable clothes dryer would be good as well because the water sprinkles come on without warning and wet the clothes. The pool area needs some attention as the water is quite low and some tiles are broken with sharp edges. The gym equipment needs some attention as well.

La piscina, aunque la cristalera de alrededor necesita mantenimiento. La vivienda está bastante bien aunque la cocina necesita enseres y reponer tostadora, por ejemplo.

La zona de gimnasio y de juegos necesitan mantenimiento y arreglos

L'espace dans la maison et l'extérieur

Nous avons séjourné dans cette maison à 11 personnes (3 familles) et avons été extrêmement déçus. À notre arrivée, nous avons trouvé le logement sale et négligé : déchets et mégots sous les coussins du canapé, four et micro-ondes sales, toiles d’araignée, etc. L’entretien laisse clairement à désirer. De plus, aucun drap ni serviette n’était prévu pour les couchages des enfants, contrairement à ce qui était indiqué dans l’annonce. Malgré nos demandes, les femmes de ménage ont refusé de nous en fournir. Les enfants ont dû dormir à même les canapés, ce qui leur a causé des démangeaisons. La véranda de la piscine était cassée, ce qui la rendait dangereuse. Enfin, le jour du départ, bien que l’annonce indiquait un check-out possible jusqu’à midi, nous avons été agressivement mis à la porte à 11h par la femme de ménage. Nous déconseillons fortement ce logement. Il ne correspond ni à la description ni aux standards de base en matière d’hygiène, de sécurité ou de service. Une vraie déception pour des vacances en famille.

Generally a nice house which was fine for our needs and was comfortable and well equipped

The covered area of the swimming pool was smashed in one area leaving jagged exposed edges which could have been hazardous if we had small children running about. This needs either fixing or boarding up. Also a sofa collapsed when it was sat upon which was clearly down to woodworm but would have been difficult to notice. This was reported to R3 service who gave the right response.