The Coach House on Love Lane - 3 stunning apartments in the Yorkshire Dales

Clean and comfortable.

Finding it was a challenge.

Lovely apartment, plenty of room for travelling with the kids. The sofa bed was very comfortable too.

Comfortable and in a fab location, had everything we needed

Convenient for the local area

Could have done with a comfortable chair

Good size bedroom and living space.

On arriving at the property the front door window was smashed and covered with cardboard, this was a massive safety concern, as I booked non refundable couldn’t cancel, otherwise I wouldn’t have stayed. Partner was worried at night due to lack of security. The bedroom needs some TLC wallpaper peeling in areas and paint required around areas. Living room was a little dusty and dirt around the wall areas.

Location was great. Would be a great place to stay in Summer with the outdoor area.

The property was cold. Some of the windows let in cold air and were cracked. The dining room could not be used as it was very cold. We were told there would be a hairdryer but there wasnt.

Property was close to Layburn high street.

Check-in and Key Collection After booking the property well in advance they waited until a few days before to tell me there was an additional £100 ‘damage deposit’ to pay and an additional ID check required before they provided the method to collect the keys. This deposit and ID check had to be done via the property service, not through booking.com causing immediate cause for concern regarding security and personal data usage. Providing additional personal information when I already booked through a secure website is not appropriate, and no details on how my personal information would be deleted after my stay was provided. The additional £100 took several days to be reimbursed after my stay, unacceptable. • Requirements for ‘damage deposit’ to and additional ID check should be removed. The instructions for which door and key box belonged to the property were unclear and it took me 20 minutes to find the right one. • Instructions should be updated to improve ability to find the gate, key box and door. I requested an early check-in, but they could not tell me if this was possible until the morning of arrival – so my travel plans and days activities could not be planned in advance • Ensuring cleaning activity is completed early in the day at all times to ensure early check-in requirements can be met would resolve this issue. Outside Door The outside door was split to resemble a stable door, but there was no way to connect the two halves together so each time I opened or closed the door I had to do each piece separately. • A simple latch/catch to join the two halves of the door together would resolve this. Room Temperature The temperature of the room was excessively hot. There was no AC or Radiator to control room temperature, it appeared to be coming from the under-floor heating where there was two panels. One panel was broken, and neither panel could be adjusted to reduce the heat.