CASA CANDRA (HOTEL BOUTIQUE)

The bed is very comfortable. The floors are clean and pretty style. The staff was very helpful. Nice neighborhood and easy walk to beach, good vibes on property, free drinking water, beachshade umbrellas available for guests, lovely patio. Sharis, the property manager, is absolutely lovely and very helpful with recommendations and support for restaurants in the area, and anything you need- she helped us book an airport ride, since Uber sometimes is not normalized in San Pancho. She also brewed me a cup of tea when I had a cold - very sweet, kind, helpful.

The bathroom leaks, the kitchen leaks, sink and fridge and floors always wet, please replace the garbage cans they are dysfunctional, dull knives, very limited kitchen, icky utensils

Location is good and convenient bed is comfortable

I’d made my reservation months in advance and there is one room that never gets hot water (no none said as much) and I got it —room #1. I’d traveled twelve hours and was hot and sticky so a cold shower felt good but I never could enjoy hot water and when I said something after two days the manager went through a funny chase about how to get hot water knowing it simply doesn’t reach the room. I complained again and was allowed to change rooms the next day and asked for some compensation (&70/night it wasn’t a youth hostel or anything) I kept getting told they’d speak with the owner or someone higher up I asked again and non one ever responded. When I left the property I spoke with a couple who’d been put into room #1 and had no hot water so the operation still intends to make full rate payment off the room knowing they cannot provide hot water to it. I find this dishonest and unkind as well to ignore my request for some reduction in my room rate .

La habitación era bastante pequeña. De boutique no tiene mucho. La cama muy incómoda, sobre todo el colchón para la espalda, muy blando.

That was the most comfortable bed and the best pillows we enjoyed on our entire month-long vacation. We were traveling a lot, and I was so happy to get such a deep, comfortable sleep. Everything was clean, the grounds were impeccably manicured, and the staff were helpful.

It was an easy walk into town. Cheris was very friendly and helpful.

It is a stretch to call this a boutique hotel. The counters are beat up and the towels are old. The shower was barely warm even after running the water for minutes. The pools look dirty and uninviting.

Staff was so helpful communicative friendly

Outside area around pools a bit dinghy.