Ann's Home Near Alton Towers

Property was clean, well stocked and had everything we needed

The property is hard to find. The postcode does not take you to the correct place, our just eat that we ordered was never delivered and we were hungry due to not being able to find the address. The keys were not in the correct place they were supposed to be, despite us paying an additional £20 non refundable deposit to get the key code which we only found out 1 hour before arriving. We were left on the doorstep with our children after a long day of travelling until we could gain access by contacting booking.com and using an additional emergency key. The key was then found to have been moved by cleaning staff which was less than ideal as we were worried anyone could enter the property at any point if they had the missing key.

Great house for 6 of us. Quiet little place Great parking with the fenced in area. Nice big garden Warm and cosy Well equipped

The only complaint was that the agent sent us the wrong postcode so we were frustrated and tired when we arrived. Apart from this it was great.

Great location, really clean, excellent facilities and comfortable. Great communication

Garden could of had attention, lots of weeds and overgrown roses ( this is being picky and did not affect our stay)

Very close to Alton towers, was clean and had a local shop, pub and take away

Brilliant place overall!

Floor boards creek badly upstairs but didn’t take away from the experience.

Very clean and modern and the fact they went the extra mile by having little things already there like salt tea bags coffee toilet roll etc

Got given wrong code for key box to get in and then when we left couldn’t get the key box to open again

Clean and beds were very comfy.

No bottle opener.

We liked the location, it was quiet, a shop directly opposite, parking was great, the enclosed garden was very handy. The house was warm, our bed was comfy, the lounge area was good.

There are a few simple things that if sorted out would have improved our score. The keysafe code we were given didn't work, I had to call customer service to get the correct code. The garden has several old dumped heaters in it, the cigarette bin in the garden was full. Once in the house, its pleasant, however, the lounge carpet is in need of replacing, there are many visible stains, the kitchen is tired, the oven controls are worn out, a few of the mugs were chipped and not usable, there is a broken blind in the kitchen facing the garden, upstairs there is no blind in the bathroom, not great if its dark outside and you have the light on, the window faces a street and the shower wash containers were almost empty.