Amari Lagoon Melaka Kids Friendly I 5min Zoo Melaka

Room clean

Cannot use tv n remote also no wifi! .i try to call staff (3 person contact assitants)but nobody pickup my call and no reply my message

My children like the Water park very much

The kitchen was not clean enough. Got a cockroach inside the cabinet.

Very kids friendly, pool views & spacious!

Water heater doesn’t working in the master bedroom

The free waterpark passes (2per room) was the reason we stayed here. Though the waterpark itself is actually very simple, just 3 set of slides in a roughly 100m span. On public holidays, expect it to be really crowded.

Unfortunately, our stay was affected by several cleanliness and maintenance issues. Upon check-in, we discovered a used, damp towel that had been left inside one of the wardrobes. This immediately raised concerns about the thoroughness of the housekeeping and room preparation. The towels provided in the unit also appeared very old and shed excessive lint, which stuck to our skin and hair during use. Initially, I thought the problem was limited to one or two towels, but after inspecting the others, I found that all of them were in a similar condition. There was also a large cockroach in the utensils drawer, which was quite unpleasant. In addition, the sink cabinet was visibly deteriorating and crumbling, likely due to prolonged exposure to moisture. Replacing it with a more water-resistant material may help improve hygiene and reduce potential hiding places for pests. Another issue was with the TV. The remote control was not functioning, and although a replacement remote was provided, the problem persisted. It appeared that the TV’s sensor was faulty, as the TV could only be operated using the manual buttons on the unit itself. To their credit, the unit agent attempted to compensate for the issues we reported by verbally offering a late check-out until 1:00 PM. However, the subsequent text reminders we received still stated a check-out time of 11:00 AM–12:00 PM, which created some confusion regarding the agreed arrangement. I hope these issues can be addressed, as resolving them would significantly improve the experience for future guests.