Hill Shadow - Mountain view and Swimming Pool

Property

I had booked a room through Booking.com and had even informed the receptionist that we would be reaching the property by 8 PM. However, to my shock, the receptionist rudely told me that the room was not available and that the property was already full. They never informed me about any cancellation beforehand and proceeded to cancel the booking without my consent. I travelled all the way from Gokarna, and this kind of service is completely unacceptable and terrifying. To make things worse, the receptionist kept cutting the call while I was trying to speak. This is the worst experience I’ve had so far and I expect Booking.com to take immediate action against the property and ensure this doesn't happen to other customers.

Environment and location is good

I feel rooms are congested, breakfast only two varieties and dinner two curries with chapati and rice for this price is expensive. During my stay at night the power cut has happened, i couldn't sleep properly no one responded, Generator also not switched on. I feel multiple options are available, compare it

Bad homestay. They charge double the amount of what is shown on Booking.com.

Bad homestay. They charge double the amount of what is shown on Booking.com.

Beautiful place ...the owner was very nice. Not to forget the pet Simba... awesome one. Staff was excellent.

Pleasant place, pool was awesome, room was spacious n clean.

Food was very expensive. They will charge per head n it will b very expensive for kids. They don’t give any complementary food or drinks.

No table in the room to even keep water, no TV, water provided on ask, no mirror in the room. No cupboard or draw to keep things under lock. Food per person 600 which is too costly. Also full charge done to 10 yr old kid on room. Not value for money.