Lumi Tropicana-Luxury-3Bedroom-Golf View-8pax

We're travel with kids and aged parents it was good to stay here as the parking lot very accessible to the room , instructions also easy and clear. Kids play and play ground was good our kids love it.

Swimming pool was so cold.

The host was very responsive and when we asked about parking, they promptly provided a QR code to register our cars. The master bedroom was spacious. The other two bedrooms were decent. Towels and a hair dryer are provided. The building’s the swimming pool, were well maintained.

When it was almost check-in time, the host informed us that the unit was still not ready and would only be available at 5:30 PM. Nevertheless, we were given a late check-out the next day at 1 PM. The house wasn’t as spacious as shown in the pictures, but it was still adequate for our group of 8. However, only 6 towels were provided, even though the host had confirmed that 8 would be supplied. Some of the towels had a musty smell, possibly due to not being properly dried. Additionally, one of the extra mattresses didn’t have a mattress cover, and the electric kettle was broken. Also, the TV and AC (living room) controllers were low on battery and we struggled to use them. The living room AC was not cold enough, although it was 16 °C. Toilet was decent, hot water was functioning.

The location is nice in Tropicana, quiet and good.

The property did not look like the photos. It’s more run down and has a toilet smell. Also the process for checking in and parking the car is super confusing because you have to use QR code every time to enter and the guards at the apartment are not informed so they will tell you to park in visitor when you have designated parking - the lobby is also beyond the parking entrance. It would be helpful to have map of parking and clearer instructions on constant use of QR code etc

The co do itself is aged but still acceptable .