Drury Inn & Suites Destin Miramar Beach

Overall everything

Nothing

This is a large facility with too many guests at Easter time , but no staff they are really short in the staff. There’s no housekeeping you have to ask everything you want on phone and go grab one font desk. The purpose of using the hotel having these advantages otherwise we go rent a Airbnb. also front desk lady was so rude.

Rude stuff

Hotel

I applied thru sezzle was confirmed rooms were paid 2 rooms.when i got there they ask for a credit card.told me nothing would be taken off .both rooms were taken off my card .I should have been told rooms weren't paid an I could have done something different instead my bill money was used.i was lied to .then when I called spoke 3 someone that night told I would get money back in five days.i told her what I was already told again ask to speak to manager.was told she would call me @7 :00 a.m by 8:30 I called back. Told her I had been waiting on her to call she said I didn't think u wanted me to call u that early (really).I'm talking abt my money then she tells me to contact booking. Com finally another lie. When they could have told me this on day 1

Las habitaciones limpias y el hotel en general limpio y ordenado todo funcionando

We loved how clean the stay was! This was the most important part for us. The room set up was spacious nice for a family of four! Loved the tall ceilings! Front desk staff accommodated us wanting a first floor due to my injury. Stephanie/stacy ( I can’t remember) at the front desk was amazing. Work out facilities and laundry was great! Pictures online look exactly as in person. Would recommend and would forsure stay do another vacation! Also loved that it was a little out of the crazy part of town. Best part again was how CLEAN this place was!

We did not care for the fact no one even came in to clean our room Friday-friday. We asked twice for it to be touched up( new towels, vacuumed due to sand) but no service was provided. They were out of Blankets for the pull out bed. We had to ask for new towels several times but we’re always given them, we had to take out our own garbage daily with providing our own garbage bags( maybe add a larger garbage to the rooms with kitchens). We had to ask for new rolls of toilet paper ( only one provided in room). The beds were extremely uncomfortable( my husband and I ended up sleeping on the pull out and took tue comforter from the actual bed). An hour into breakfast if they were out of food it was not restocked regardless if there was two hours left. The coffee bar had problems due to “wrong filters” we were told( they do provide packets to take to your room free of charge). Younger front desk staff constantly on their cell phones. I personally don’t feel the price we paid($1,400) matched the luxury advertised. Them being a new hotel ( months old) I would have expected not so many struggles but also understanding they are still trying to figure things out. When anything was brought to their attention they always tried their best to make it right! The flaws were minor flaws but I like honest reviews allowing people to improve :)