Air Residence Makati Suite Sophisticated Living Condo 300 Mbps

I DONT LIKE EVERYTHING THE INTERNET IS VERY UNSTABLE THERE's A LOT OF SMALL COCKROACHES THERES A SMELL AND YOU CAN REALLY TELL THAT THE UNIT IS NOT CLEAN AND MAINTAINED. THE RESTAURANT IN THE AREAS ARE NOT THAT GOOD.

I had a worst experience with all the process here. I paid ahead of time. But the one I talked to over the phone did not provide a proper instruction before we check in. There's no Authorization Letter provided before we went to the premises. When I realized that we need that kind of letter. I had to call the number provided on this App which is this number: +1 646 480 6868 and it seems like a phone number from New York but the one who answered the phone call has an accent. And he is very rude communicating with me. I was patient and kind to ask for help since that we need that letter to be able for us to check in. I don't know the name of the person but I know you can track who's that person is. Help me compensate all the hustle we've gone through when we were there. It is supposed to be a happy celebration with my Family but it turned out our nightmare. And so many things to mention: The heater of the Condo is not functioning. The place is not so clean. I don't know what to say. Get back to me: This is my email: gideon.disciple@gmail.com Reach out to me ASAP!

Your app was used by a scammer named "Sid". We are total of 4 clients (19pax) with senior citizens having bad experienced on the day of our scheduled booking.

Nothing

I am writing to demand a full refund for my stay at this property. Upon arrival on New Year’s Eve, the host informed me that the property was double-booked and they could not accommodate us. This was not an isolated incident; I met several other families in the building lobby who were also told the property was double-booked. This suggests a systemic issue or a scam. My family and I were forced to find alternative accommodation at the last minute on one of the busiest nights of the year, causing extreme stress and financial strain. I have received an automated email asking me to confirm my stay. I have not clicked any links, as I did not check in and the host failed to provide the service booked. I am requesting an immediate full refund and a formal investigation into this host to prevent this from happening to others.

Aircon

After renting 3 rooms, 3 nights each I expected to receive what was stated in my booking as "Included in this rate" not conditional, included. The free massages (1 per guest) the reason I chose this place. The owner who I spoke to freely admitted that information on booking.com is wrong. Well it's only wrong because the owner is refusing to provide what was stated. I was denied the services I was requesting, that being 3 massages to make up for the issues although the wording sugguested all 7 would get a massage, I was happy to compromise at 3. This was all I asked and was denied regardless of the following significant room issues: • Booking clearly stated all three rooms (2 x 2 adult and 1 x 3 adult) had sofa beds. Only the one room (4656) has a sofa bed. • Bathroom in 4651 and 4652 not cleaned upon arrival, urine still in the bowl, and on the seat of 4651, 4652 has urine at the rear of the toilet. • Heated water in shower not functional in 4651, staff said previously reported but nothing has been done. • Water in 4651 and 4652 spurting in shower and taped with electrical tape to be held together. • Asked for 3 nights car space hire, quote was provided & paid. Later, I was informed it was only 2 nights, we'd need to pay another day, which we did. • Booked 3, 3 nights each (booking.com) - booking stated "Included in this rate...One 60-minute massage treatment per adult per stay." No massage supplied to anyone, was told it applies to adults after 7 or more days stay which isn't mentioned in the booking but it's also says "Included in THIS RATE". Collectively we spent 9 nights here. Also "Included in this rate...Receive one wine bottle per stay." No wine supplied to any room. In summary: stay here if you want a good aircon and passable room but in no way expect the extras that it clearly states you'll receive, the hot water may not work and it might have not been cleaned.

Did not know how I was to get my breakfast

The room photos in Booking.com were totally different from the room that was given to us. It as so disappointing.