Family Retreat, 6 Bedroom House with Private Pool at Solterra Resort

Good location

Host is not welcoming and transparent .

I dislike that the owner was very rude to mee…. They had no wash clothes in the bathroom nor a dish rags for the kitchen The owner made us take our shoe off at the door not in the house I hate my stay

The house itself was very nice .

The house was pretty nice but the day before my arrival I got messages from property owner and she charged me $253 for two dollars and one infant . Also, I tried to ask her how much it would be to pay for the pool to be heated. She stated that as a private property owner pools are not heated and advise me to go to the clubhouse to use their heated pool, but did not advise me that I had to pay to use the pool at the clubhouse which I feel was not good because I would have booked somewhere that was free as far as the clubhouse . Also, there was no TV inside of the loft and none of the TVs upstairs worked so for my stay, I wasn’t able to watch my favorite TV shows as I thought I would also, there were no rags to bathe with, and I feel that when booking this property, they should know that there are no racks to bring your own and also to bring your own towels if they’re gonna charge you for any little mark that they see on the towels, due to the fact that they are white, they can’t expect them to be completely spotless and white especially not having any pool towels, and having to use the home towels

everything !

long line at the gate but that is because it’s such a nice community .