King Studio with Private Balcony, Rooftop Pool, Gym

Limpieza y comodidad en la habitación y la ubicación del departamento

Un poco olor a comida!

The bed was comfortable and liked the area

The balcony was private but nothing to look at only another apartment. The sliding doors lead to the balcony and no outdoor view!

I had a terrible experience in this apartment and with this agency. As soon as I arrived, I noticed the apartment had a strong smell. The pillows were completely rotten, I had to buy new ones to be able to sleep. All the sheets were smelling like strong humidity. After a few days I started getting sick. I just couldn’t stand the toxic smell and dirt that was in the air and all over the furniture, smelling like vinegar, humidity and dirt. I booked the apartment for 1 month but couldn’t stand it anymore after the day 16. On the 17th I took all my belongings put and calles then to explain them all what had happened. The first day I already told them about the poor conditions and that I had to buy new pillows just to be able to sleep there. I asked them to please modify the reservation because I had to pay for another place to stay in the 14 days I couldn’t stay there because of the terribly disgusting conditions of the place but they refused to refund anything. They put in the reservation that I didn’t show up, so that they could make even more money on the same dates without giving me anything back. This is completely unethical. I opened a case on the platform and was calling them for many days, I lost hours and nobody responded for this horrible experience. I left around 3 weeks ago and all my belongings still stink. I will have to throw the suitcase and every single thing I owe smells horrible. Is because of this terrible experiences that Tulum is how we see it now. Worse experience of my entire life.

Los departamentos son hermosos y la piscina también! Lucas, el anfitrión super amable!