Kemala Villa Unit 1 by Betterplace

The property was in a decent location, had lots of natural light (although that made the whole place become really hot quickly). The furniture was nice, as pictured. Communication was good via WhatsApp with Yules who greeted us and was our main from of communication while staying at the accommodation. We only stayed 3 nights and a cleaning service was offered to us. There was a first aid box fully stocked in the villa as well as cans of bug spray, insect repellent and air freshener available to us. There was a water filter we could utilise for drinking however it did stop/ run out while we were there.

Although we enjoyed our stay, I think next time I would look into alternative accommodation. The staff were very kind and welcoming. The property looks nice, however after staying there you do find things that aren’t the best. The air conditioner upstairs was positioned over the doorway into the bathroom and was leaking water. We had to have the aircon on 24/7 as the giant windows made the accommodation become a sauna. Due to the aircon running, we would wake up with a small pile of water in the walk way and would occasionally be dripped on when walking through. The water damage to the walls around it were noticeable. The water pressure when using the hot water is very weak in the shower, which may be a sign of needing a new water heater. The towels had slight bleach staining to them and the shower corners were black and dirty. The pool is okay, however the water level was quite low and green algae was resting on the stairs. The grass was very over grown and un maintained. Ants would be getting into food in the kitchen and there were rodent droppings in the draws and on the cutlery, with one cupboard door under the sink coming of its hinges. We stayed for 3 nights and the water filter stopped working/ran out on the last day so we had to ration water for drinking and teeth brushing etc. When we arrived both the upstairs and downstairs safes were locked so we were unable to utilise these during our stay. The villas are very echoey and we could hear everything that was going on in the villas around us. We utilised grab to travel around and this property was not listed on maps so when we would get picked up/ dropped off it would be at the next driveway/ different location.