Vista Formosa I by An Island Apart

Die Aussicht

Kein Aircondition

Apartament was very clean and spacious. The view to the ocean was a plus.

The accesses without a car is not friendly. Especially for old people. There's nothing at an easy walking distance. Upon arrival we waited for the host to bring us the key but there was no previous inspection of the apartment before check-in. There were no personal washing assets (bodygel, shampoo or soap) in any of the toilets. Each of the toilets had an used toilet paper and that was it. In the kitchen there was salt and coffee. When we contacted the host (Joana) about it, she mentioned that she would speak with the cleaning team to find out what happened. We thought that someone would bring some soap or something. But it didn't happened. Even when they came for the intermediate cleaning, they didn't bring anything. For the check-out, we asked if there was any place that we could leave our luggage for 1h30, since the check-out time was at 12 and we would leave to the airport at 13h30. We're talking about 3 people with 80 years old average age, with 3 heavy suitcases. We were told that there was no place to leave the luggage and that was it. I explained the situation. 3 old people, heavy luggage and 1:30 of waiting time that would be used to have lunch. Not the most convenient thing, carrying those heavy luggages from one place to the other. I suggested if the suitcases could be left inside of the apartment and we'd get it at 13h30 (so that the cleaning team could clean the apartment). Joana replied that she would have to speak with the reservations department but there was never a reply. We ended up doing what we suggested because if someone doesn't reply, it's because they agree, right?! We didn't feel that service was their main goal. The funny think is that they have this platform, with everything so organized and loads of automatic messages, but then they forget how human interactions are needed and valued.

Es war eine normale Wohnung, nichts besonderes.

Das Thema Sauberkeit hätte besser sein können. Bei Ankunft waren die Scheiben der Dusche verkalkt und die Lüfter im Bad verdreckt. Das WLAN hat in den hinteren Zimmer und defacto nicht mehr funktioniert.