El Dorado Maroma, All & More Inclusive - Adults Only

Tranquilidad del hotel. Playas maravillosas. Amabilidad del personal.

El mar justo frente a la playa con sargazos, y al ser mínima la pendiente y la profundidad, agua revuelta, turbia, no apetecía entrar. Pero es producto de condiciones geomorfológicas e hidrodinámicas de la zona y de la temporada. Poco qué hacer por el Hotel para contrarrestarlo. Tuvimos la asesoría de 2 conserjes en la primera hora del arribo. Después fueron inexistentes. Sin embargo encontramos ayuda en el personal del hotel para nuestras inquietudes y solicitudes de reservación. Los horarios de bares y piscina nos parecieron un poco restrictivos, para ser un hotel de solo adultos.

The best thing about this hotel is the amazing staff who are all very friendly and helpful. A special shout out for Angel in Limo Limon who always gave us a warm & cheery welcome for breakfast along with Bertin also in Limo Limon, Salome, Clemente, and Leonardo at the bars and Eleazar and Antonio in the Mexican restaurant. Also our housekeeper who did a fabulous job every day. Other very positive factors are the excellent food - as veggies we found plenty of choice, the good house wine (Cabernet Sauvignon and Sauvignon Blanc), the beautifully kept grounds and of course the wonderful beach which was kept clear of seaweed by a continuous and dedicated team clearing it - it must be such a thankless task for them. We liked the whole ambience of the resort - you could choose to be at the party pool or as we did we preferred to be at the quieter end of the beach. The gym is reasonable and we used the kayaks and paddle boards. The resort seems to operate on an early cycle with most people eating breakfast and dinner early and disappearing off to bed once (or before) the entertainment has finished. We operated on a more European daily cycle of eating later and staying up later. The entertainment was ok, especially the live rock acts. The Mexican fiesta evening on the beach was amazing. Finally we were lucky to be upgraded on arrival from a junior suite to a beachfront suite and next time we come we will definitely pay the extra for this because it was such a lovely room in the centre of things close to a pool and bar and just a few yards from the beach.

A few irritations which meant we couldn't quite stretch to a 10 but won't stop us from returning: Firstly the biggest issue - not enough sun loungers on the beach. We really don't like the early morning scramble to reserve loungers. There were loungers reserved and unused all day and some people would reserve a cabana as well as loungers. There is plenty of room on the beach - just provide more loungers ! We like to eat outside and a couple of the restaurants whilst having outside tables did not allow us to sit at them on a couple of occasions. Indeed one restaurant had tables laid but you could only sit at them if you bought a bottle of wine - needless to say we didn't see anyone use them. Queuing for the concierge on a Sunday morning to make dinner reservations for the week ahead is a nuisance - there should be an app for this simple task. The Caribbean restaurant has Jack Fruit on the menu but hasn't had any Jack Fruit for 3 months - take it off the menu !

We stayed at El Dorado Maroma for two nights on our honeymoon, and it was a complete disappointment. Severe food poisoning, dismissive staff, and zero follow-through ruined our trip, and their promised five-star service never materialized. We paid a lot of money to be there and received nothing close to the experience advertised in their reviews. Do not expect luxury hospitality, empathy, or accountability here.

La atención del personal

Lo único malo es que a ratos era difícil conseguir tumbonas o camas con sombra para pasar el calor.

Quite. Beach. Free activities.

Water temperature fluctuated hot and cold when showering. Should offer private transfer instead of share. The ceiling fan woobled in the room. Reported it, but staffed didn't resolve it.

It’s not too big, it’s a relaxing place

Improve evening events/animations

Beautiful outside grounds

Location, the room seemed like a timeshare type room.. it was a separate building away from main lobby area.