The Signature Level at Grand Palladium Lady Hamilton Resort & Spa- All Inclusive

Property is really run down. The lobby had water leaking through the ceiling through a light fixture. Tiles are chipped throughout the property. The seating in the restaurants are filthy. Down to 2 toilets in Infinity ladies restroom. We started out in room 3212. The door/frame gapped when closed which is where I'm assuming this huge cockroach came through. It was moving so fast I initially thought it was a mouse. Had us standing on the bed screaming at 2am. We were told with Signature Level if you couldn't make app dinner reservations, the concierge had reservations spots set aside. None in app nor with concierge. So we just walked in to the steak restaurant and one or two tables being used so we were seated right away. Next we asked about the Indian restaurant. Nothing available. We walked right in to a completely empty restaurant. So was the concierge lying? App broken? All of the fun and games with the POP entertainment team during daytime are gone. The Jamaican show: trash. For a whole week we were told the hotel had no ginger to make the drink heart of Jamaica. Weird since I would think it's used in the food. In the Infinity bar area, I asked a waitress for a drink. She walked me to the bar so I could give the guys behind the bar my order and she went back to enjoying the music. Another waitress was dancing with the customers too. Need more Infinity area seats. Another roach in Signature lounge saw us off on last day. 2nd visit this year. Been coming since opened.

I stayed, with my family for a week (between May and June 2025). We selected the Signature Level for a more exclusive experience. I’m doing a 2 star since the Jamaica people was great. You do the math but here are the Pros and Cons on my vacation: Pros: Beautiful staff (People from Jamaica are awesome). Clean rooms and common areas. Beautiful beach area Clean pool and pool bar area Breakfast options and quality Activities for kids Cons: Food at a la carte restaurants not good Buffet food was acceptable but no many changes Pool/beach area closed at 6PM Lack of communication on restaurant activities by the concierges (cannot do hibachi since they never mentioned). No lobster night (keep saying “Temporary closed”). Palladium Travel Club is another timeshare sale pitch (don’t waste hours of your vacations). Rude Travel Club representative (Carlos), got loud, and unrespectful with my wife as we call out his bull… DJ only caters to a particular group, no variety whatsoever… (no salsa, no merengue, no bachata, no classics, no easy listening). No restaurant for surcharge available in property (to avoid all-inclusive options). AC is centralized controlled… although it says 21 degrees Celsius (69 F), the room never gets cold. Sofa-bed is not acceptable. Keep in mind: It rain every day after 2PM, sometimes until 10PM. Although, the weather it is not controlled by the resort, no many indoor options and once started raining, pool and beach are closed.

It was beautiful...service was outstanding..ali carte restaurants leave a lot to be desired...entertainment great

This was our first trip to Jamaica and we had a wonderful time! The staff at Grand Palladium Lady Hamilton was so friendly and accommodating. We thoroughly enjoyed this vacation and will definitely return!

If your loved one is assaulted on the property, expect no one to do anything about it.

We had to carry our bags to the lobby no one came as scheduled upon check out, had we not decided to leave the room and carry our bags by foot we may have missed our transport service to the airport.

NA

Great

We stayed for 12 days. What a wonderful time provided by these outstanding hosts. Lot of people, but the grounds are large and the service is top notch. I'd comeback again. The Signature Level is where it's at.

Signature level is well worth the extra money.!!