Exceptional Apartment Crystal City

No air conditioning! Upon arrival, it was 82 degrees in the apartment. Called the front desk and was informed that the host does not provide air conditioning until May 16th. This was never communicated prior to our arrival. This is absolutely unacceptable. I will never stay in this location again and will not recommend it to anyone I know traveling to this area. There was also not enough towels or paper products for the number of people in our reservation.

good location

thought i would get parking. Had to pay extra and make phone calls to get a parking pass in a different lock box. Overall process to access property and return keys and parking pass was a pain. Help desk told me to return keys and parking pass to main lock box which i did. Then two days later i was presented with another bill for damaged parking pass. I’ll never use booking website to reserve a room. Airbnb much easier process. disappointing overall

Location is good. Pool was fantastic. Personal in the pool was so kind and helpful.

Bad smell in the corridors. Especially 3rd floor north side.

Close to the airport. Next door to my conference. Large space. Lots of room.

Construction directly outside the window started by 6:30 am and was loud enough that sleep was not an option.

The lobby was kinda pretty. The key fob allowed for some security, even though all someone had to do was wait for someone else to exit. The location was within walking distance of food and a little central to what we had planned for the trip.

No one was at the front desk when we arrived at 9pm. We waited long enough to have to call a number to get someone there. We waited 20 minutes total, long enough that several other people had formed a line behind us also not knowing what to do. When the staff did arrive, he called down the hallway, about 30 feet away, what we were there for. It was very rude. We then had to contact the person we originally talked to about getting someone to the desk for a parking pass. She continuously tried selling me a pass for someone else, at one point even hung up on me. Once we got the run around completed about the room and parking (an extra $100 for 4 nights of parking), we finally make it to the run down elevators, run down (Shining esk) hallways to our IKEA filled room. One bed was okay but the other was a concrete brick. Over all I would never consider this to be a “Luxury” location and will never recommend it to others visiting the city.

Easy to work with. Pretty good location close to the Metro and DCA

Not the cleanest place in the world.

It was a good property and spacious

Construction

The beds and fast WiFi

Construction going on early and paying for parking