Nottingham Retreat - 1Bed Chic Apartment

Couldn’t even get into the Building or the apartment as the entry fob and keys had been removed and not returned!!! Wasted a day arguing with Guest365 over how to get in!!!

I sent pictures of an empty lockbox and even after 4 calls (at my expense) to Guest365 they were useless!!! Property was damaged, dirty and substandard

We love the location and the open plan of the apartment. Very bright and welcoming, We like the extra security of having lobby and front desk monitored, felt very safe in it

We found communicating with the people we rented from very difficult, as even tho we messaged through booking.com we got a different person reply every time and our problem with the hot water took 3 days to solve because every time someone answered us we had to explain form the beginning again. Plus we were expected to slove the problem ourselves despite saying we didnt feel comfortable to touch the system, something that eventually we did have to do to atleast be able to shower. Whist for the location and the positives about the apartment we feel it was value for money, we feel that cosmetically the apartment needs some tlc and that would increase the value of the experience