Seaside Sensation - Te Horo Beach Holiday Home

Excellent location, close to the beach

Unfortunately, my stay fell well below expectations due to a number of issues. The accommodation was quite small, the beds were uncomfortable, and the shower had very poor water pressure. Additionally, the water temperature fluctuated between scalding hot and freezing cold, making it nearly impossible to use comfortably. Upon arrival, I discovered that the lock box code provided was incorrect, which delayed my check-in and caused unnecessary stress. The Wi-Fi was also not working and only became functional after I contacted customer service. Another serious concern was the state of the heat pump remote—its batteries were not only flat but also leaking acid, which poses a safety risk. On top of that, the coffee supplied was dated from 2021, which is unacceptable from a hygiene standpoint. Most alarmingly, there were numerous wasps all over the stairwell, making it hazardous to enter and exit the property without risk of being stung. All of these issues significantly disrupted my experience, and I spent a considerable amount of my holiday on the phone trying to resolve problems that should never have arisen in the first place. I've contacted backcare via message and email and heard nothing