Seaside Family Haven - Avia's Spacious Getaway

tldr: Fraud. No help on resolving the issue. Lack of professionalism. We made a reservation for this apartment through booking, which explicitly advertised both air conditioning and heating as part of its amenities shown both in the pictures (visible radiators) and in the “facilities” section. However, before our arrival, we were informed by the property owner that the apartment lacked heating facilities for the past 4 years, rendering our stay impossible. Attempting to address the issue, we offered to cover the cost of oil for heating, only to be informed that the apartment had no functioning heating system whatsoever. Consequently, a refund was proposed as a resolution, but we opted to seek alternative accommodation through the property management company, "holihouse.gr” who manages the property. During our conversation with holihouse.gr, they denied the existence of heating facilities in the apartment, contradicting the information provided on the booking.com website. The company insisted on my disability to properly interpret the information on site, blaming my cognitive skills. They used arguments such as "I live in a house without heating at all", and even though the first employee offered to refund us, the second one totally denied it. Notably, after our discussion, holihouse.gr promptly removed the "heating" amenity from the booking.com listing.(see photos A1, A2, B1, B2). In an effort to address this discrepancy, we contacted the owner who refused to help. She insisted on following holihouse's processes and claimed she had no influence on their policies. When we informed her about the bad review, she didn't seem to care at all. Finally, despite booking's attempts to communicate with holihouse.gr, a refund was refused. Unfortunately, this situation forced us to cancel our Christmas trip.

clean

Dated

It was a large apartment, with a large kitchen and, in fact, two bedrooms. Not far away from the beach (walking distance). The air conditioning system was very efficient.

Definitely, there were too many home decorations. They are not needed and one can easily and accidentally break them down.

Car spot is madness and ants in the kitchen.