American Motel - Lenoir

The hotel looked nice on the outside and the people were friendly, but when I checked the mattress both the bed cover and the cover on the mattress had stains all over them. I was told that they do wash them, but these were set in stains and a few looked similar to old urine type stains. The others were brown and darker set in stains. I'm not sure what the cause of these were. There were also stains on the walls and the lamp had cotton coming out of the shade. The leather lazy boy was nice, the mattress was soft and comfortable before I saw the stains. My comfort level with it changed after that. Also the phone did not work at all, but I was able to go out to the front desk to alert them to the state of the bed clothes. Sadly, nothing could be changed due to the time at night. I spoke to the night person who was apologizing, but when they called the off site manager once they refused to refund me and would only offer another room. I left. This morning I went to talk with the hotel owner to express my desire for a refund and the conditions of the room. The Indian lady wagged her finger in my face and told me that were fun after 15 minutes and went to the back room and when I proceed to Speak to her politely about my concerns, she proceeded to ignore me and make herself as far away from me as possible. I would firmly not recommend staying here to anybody and if they do not correct these issues for the future it might be best if this place closes up.

Good value

The check in: the paper work was not even readable they had you sign the Xerox copy was bad.

The American Motel is staffed by Indians from India , grandma and I’m thinking she’s not willing to learn English. It that part of the state they could hire several young ladies to man the front desk and improve thing tremendously. Ice machine was not working . Contract for room unreadable , supplies for room were not replenished during 3day stay ie plastic cups or coffee cups. The overall condition of the room was clean the appearance of the grounds and building were dated , but no real complaints

After thinking about it for hours, the front parking lot was well lit Everything else was awful.

SO BAD. MEN LOITERING. NOT AS ADVERTISED. SHOULDN'T BE LISTED ON EXPEDIA. HAD TO FIND ANOTHER HOTEL!!! DO NOT STAY HERE!

It was close to the broyhill center where my company meeting was being held, it was a great room for the price. I will definitely return next time I'm in Lenoir for meetings and or work

Older too my s but ok for the price. Friendly staff.